/ Technology

More than one billion consumers will shop online by 2012, IDC says

Nearly 50% of Internet users worldwide will make online purchases this year, and by 2012, more than 1 billion online buyers will complete business-to-consumer transactions totaling about $1.2 trillion, according to IDC’s Digital Marketplace forecast.

Posted 07/01/2008Katie DeatschPost a comment

/ Technology

Consumers send a message: They want more control of their e-mail inboxes

88% of consumers want more say in the content and frequency of e-mails they receive, and 80% prefer doing business with companies that only e-mail those who opt in, according to a survey by Ipsos for online reputation management firm Habeas.

Posted 05/21/2008Katie DeatschPost a comment

Audible appoints its latest board member

Audible Inc. has named former AOL LLC executive James P. Bankoff to its board of directors. He most recently served as executive vice president of AOL programming and products.

Posted 07/23/2007Don DavisPost a comment

/ Technology

Superpages.com ads will ride along with AOL’s instant messages

Idearc Media Corp. and illumiCell Corp., operating as Multiplied Media in the United States, have signed an agreement enabling Idearc to place its Superpages.com advertisers’ content on AOL’s Instant Messenger network.

Posted 07/10/2007Paul DemeryPost a comment

/ Technology

Growing digital music industry still fights pirates, study says

The recording industry registered solid growth of digital music sales from services such as iTunes, but they continue to fight against serious challenges from music piracy in the form of peer-to-peer file sharing, The NPD Group reports.

Posted 04/10/2007Paul DemeryPost a comment

/ Technology

How to reach those elusive online teens

The number of teens online will plateau at about 22 million in 2007, but those teens will continue to use the Internet primarily for communications, entertainment, and research, says JupiterResearch.

Posted 10/12/2005Kurt PetersPost a comment

/ Technology

Spam, meet spim

Unsolicited commercial messages are moving in on instant messaging service. About one in three adults who use IM, or 17 million Americans, have received so-called “spim,” according to the Pew Internet & American Life Project.

Posted 02/25/2005Kurt PetersPost a comment

/ Technology

Young consumers driving up use of live chat, expert says

Teenage and young adult consumers are driving a broad move toward live chat as a preferred method of customer service, a trend that will account for up to 50% of revenue at call center services firm 24-7 INtouch within three years, CEO Greg Fettes says.

Posted 02/24/2005Kurt PetersPost a comment

/ Technology

What Internet users want: more instant messaging, less clutter

Internet users are demanding more services such as instant messaging, but also want more ways to control and personalize content, says J.D. Power. They particularly hate flashing and pop-up ads on start pages, says Power, which surveyed 9,500 consumers.

Posted 10/05/2004Paul DemeryPost a comment

/ Technology

Nudging web users toward the live chat option

More companies are experimenting with live chat as a way to augment customer service--and they’re figuring out ways to encourage customers to choose the live chat option.

Posted 07/20/2004Kurt PetersPost a comment