Close
Top Stories From This Week
Previous Next

Instant messaging

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

21 - 30 of 41 Results

  • / Technology

    Young consumers driving up use of live chat, expert says

    Teenage and young adult consumers are driving a broad move toward live chat as a preferred method of customer service, a trend that will account for up to 50% of revenue at call center services firm 24-7 INtouch within three years, CEO Greg Fettes says.

    Posted 02/24/2005Kurt PetersPost a comment

    Teenage and young adult consumers are driving a broad move toward live chat as a preferred method of customer service, a trend that will account for up to 50% of revenue at call center services firm 24-7 INtouch within three years, CEO Greg Fettes says.
  • / Technology

    What Internet users want: more instant messaging, less clutter

    Internet users are demanding more services such as instant messaging, but also want more ways to control and personalize content, says J.D. Power. They particularly hate flashing and pop-up ads on start pages, says Power, which surveyed 9,500 consumers.

    Posted 10/05/2004Paul DemeryPost a comment

    Internet users are demanding more services such as instant messaging, but also want more ways to control and personalize content, says J.D. Power. They particularly hate flashing and pop-up ads on start pages, says Power, which surveyed 9,500 consumers.
  • / Press Release

    Cintech Announces cTouch – online customer connection software

    Cincinnati, Ohio – August 2, 2004 - Cintech LLC, widely known for its call center software CINPHONY and PRELUDE, today announced the availability of cTouch – a portfolio of software applications that improve sales and customer service for online businesses. cTouch includes two product options: cChat, a live online messenger/manager, and cMail, an email management and response application. Both promise to: * improve customer service and...

    Posted 08/05/2004

    Cincinnati, Ohio – August 2, 2004 - Cintech LLC, widely known for its call center software CINPHONY and PRELUDE, today announced the availability of cTouch – a portfolio of software applications that improve sales and customer service for online businesses. cTouch includes two product options:…
  • / Technology

    Nudging web users toward the live chat option

    More companies are experimenting with live chat as a way to augment customer service--and they’re figuring out ways to encourage customers to choose the live chat option.

    Posted 07/20/2004Kurt PetersPost a comment

    More companies are experimenting with live chat as a way to augment customer service--and they’re figuring out ways to encourage customers to choose the live chat option.
  • / Press Release

    Audio Book Club Selects Dotomi Direct Messaging™ For Online Customer Retention

    Personal, Relevant and Timely Messages in Banner Ads Ease Privacy Concerns and Improve Online Customer Relationships Boston, MA - June 28, 2004 - Dotomi, an online customer retention leader in one-to-one messaging between marketers and consumers, announced today that Audio Book Club, Inc., a division of MediaBay, Inc. (NASDAQ: MBAY) will use Dotomi Direct MessagingTM to provide its online members with personal, permission-based messages delivered...

    Posted 06/28/2004

    Personal, Relevant and Timely Messages in Banner Ads Ease Privacy Concerns and Improve Online Customer Relationships Boston, MA - June 28, 2004 - Dotomi, an online customer retention leader in one-to-one messaging between marketers and consumers, announced today that Audio Book Club, Inc., a…
  • / Technology

    Two trends helping to drive more interest in live chat

    Newer collaborative tools give live chat greater utility in retail and customer service environments, says Talisma. And with the rise of IM, more people are comfortable with communicating online in real time.

    Posted 05/20/2004Mary WagnerPost a comment

    Newer collaborative tools give live chat greater utility in retail and customer service environments, says Talisma. And with the rise of IM, more people are comfortable with communicating online in real time.

    Related Content:Trends

  • / Marketing

    TechnoScout keeps its live chat moving to help up-sells

    With its focus on innovative, high-tech products, TechnoScout.com relies on live chat to help agents explain and up-sell its goods. Now it’s taking live chat itself more high-tech with new variations of moving session icons.

    Posted 05/20/2004Paul DemeryPost a comment

    With its focus on innovative, high-tech products, TechnoScout.com relies on live chat to help agents explain and up-sell its goods. Now it’s taking live chat itself more high-tech with new variations of moving session icons.
  • / Technology

    Young people more likely to choose online customer service options

    Retail customers under 35 are more likely than older people to opt for e-mail, web-based self-service or instant messaging for contacting customer service, a study by Harris Interactive says.

    Posted 11/11/2003Kurt PetersPost a comment

    Retail customers under 35 are more likely than older people to opt for e-mail, web-based self-service or instant messaging for contacting customer service, a study by Harris Interactive says.
  • / Technology

    A small number of users download the most music, a new survey shows

    An NPD Group survey of households with web access shows that 64% have at least one digital music file on their computers; 56% have 50 or more while only 8% have 1,000 or more.

    Posted 09/09/2003Kurt PetersPost a comment

    An NPD Group survey of households with web access shows that 64% have at least one digital music file on their computers; 56% have 50 or more while only 8% have 1,000 or more.
  • / Technology

    Threats scare off music downloaders, NPD Group survey reports

    The number of households acquiring music files began to decrease in May, immediately after the Recording Industry Association of America instituted a well-publicized campaign threatening individual file sharers with legal action, The NPD Group says.

    Posted 08/20/2003Kurt PetersPost a comment

    The number of households acquiring music files began to decrease in May, immediately after the Recording Industry Association of America instituted a well-publicized campaign threatening individual file sharers with legal action, The NPD Group says.
Powered by Site Search powered by SLI Systems

Advertisement

Advertisement