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Instant messaging

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31 - 40 of 40 Results

  • Answering questions the instant the online shopper asks them

    Live chat may have started as something that distracted teenagers from their homework, but live chat-no doubt pushed along by teens who grew up with it-is about to become a powerful customer service and marketing tool for retail web sites-another technology that has the potential to bring the web-shopping experience closer to the real-world. While fewer than 5% of retail sites offer live chat today, results from early adopters show that the...

    Posted 03/28/2002Internet RetailerPost a comment

    Live chat may have started as something that distracted teenagers from their homework, but live chat-no doubt pushed along by teens who grew up with it-is about to become a powerful customer service and marketing tool for retail web sites-another technology that has the potential to bring the web…
  • Getting the marketing message out—instantly

    Snack-foods manufacturer The Keebler Co. is embedding marketing messages in ActiveBuddy’s instant-message answers to customers’ queries. Response rates are three times those for e-mail messages.

    Posted 11/01/2001Internet RetailerPost a comment

    Snack-foods manufacturer The Keebler Co. is embedding marketing messages in ActiveBuddy’s instant-message answers to customers’ queries. Response rates are three times those for e-mail messages.
  • Lands’ End finds that instant messaging creates buyers

    Customers who use live help via instant messaging at LandsEnd.com are 67% more likely to make a purchase and buy 8% more than others.

    Posted 10/02/2001Internet RetailerPost a comment

    Customers who use live help via instant messaging at LandsEnd.com are 67% more likely to make a purchase and buy 8% more than others.
  • / Press Release

    Cintech Announces cTouch – online customer connection software

    Cincinnati, Ohio – August 2, 2004 - Cintech LLC, widely known for its call center software CINPHONY and PRELUDE, today announced the availability of cTouch – a portfolio of software applications that improve sales and customer service for online businesses. cTouch includes two product options: cChat, a live online messenger/manager, and cMail, an email management and response application. Both promise to: * improve customer service and...

    Posted 08/05/2004

    Cincinnati, Ohio – August 2, 2004 - Cintech LLC, widely known for its call center software CINPHONY and PRELUDE, today announced the availability of cTouch – a portfolio of software applications that improve sales and customer service for online businesses. cTouch includes two product options:…
  • / Press Release

    NetLert Communication Readies New N-Contact Product for Marketplace

    Complements NetLert`s current suite of Instant Customer Service solutions ASHEVILLE, NORTH CAROLINA November 12, 2002 NetLert Communications Inc. (NCI) has announced the impending release of NetLert N-Contact v1.0, a new product designed to complement the company`s suite of call and contact center communication solutions. The release is scheduled for the end of the fourth quarter of 2002. Answering the trend toward a rapidly growing percentage of...

    Posted 11/12/2002

    Complements NetLert`s current suite of Instant Customer Service solutions ASHEVILLE, NORTH CAROLINA November 12, 2002 NetLert Communications Inc. (NCI) has announced the impending release of NetLert N-Contact v1.0, a new product designed to complement the company`s suite of call and contact center…
  • / Press Release

    buy.com™ EXPANDS WIRELESS OFFERING WITH LAUNCH OF 2-WAY TEXT MESSAGING DEVICES POWERED BY WEBLINK WIRELESS

    ALISO VIEJO, Calif., May 14, 2001--buy.com (Nasdaq:BUYX), The Internet Superstore™, now offers the Motorola Talkabout® Model T900 2-way messaging device powered by WebLink Wireless. The Motorola T900 allows subscribers to have instant accessibility to co-workers, family, and friends via wireless instant messaging and email services. WebLink Wireless will provide online and call in customer service for T900 activation, technical support and value...

    Posted 05/14/2001

    ALISO VIEJO, Calif., May 14, 2001--buy.com (Nasdaq:BUYX), The Internet Superstore™, now offers the Motorola Talkabout® Model T900 2-way messaging device powered by WebLink Wireless. The Motorola T900 allows subscribers to have instant accessibility to co-workers, family, and friends via wireless…
  • / Press Release

    Audio Book Club Selects Dotomi Direct Messaging™ For Online Customer Retention

    Personal, Relevant and Timely Messages in Banner Ads Ease Privacy Concerns and Improve Online Customer Relationships Boston, MA - June 28, 2004 - Dotomi, an online customer retention leader in one-to-one messaging between marketers and consumers, announced today that Audio Book Club, Inc., a division of MediaBay, Inc. (NASDAQ: MBAY) will use Dotomi Direct MessagingTM to provide its online members with personal, permission-based messages delivered...

    Posted 06/28/2004

    Personal, Relevant and Timely Messages in Banner Ads Ease Privacy Concerns and Improve Online Customer Relationships Boston, MA - June 28, 2004 - Dotomi, an online customer retention leader in one-to-one messaging between marketers and consumers, announced today that Audio Book Club, Inc., a…
  • / Press Release

    Talkbiznow brings online storefronts to the masses with the launch of Webstore

    San Francisco, London, 14 December 2009: Talkbiznow will become the world’s first business social network to offer a free online storefront with tomorrow`s launch of Webstore, a service which enables businesses, start-ups and charities to create their own micro-website promoting products over the internet. A Webstore, which can be created for free within eight minutes, dramatically cuts the time and costs required to set up a well-designed...

    Posted 12/22/2009

    San Francisco, London, 14 December 2009: Talkbiznow will become the world’s first business social network to offer a free online storefront with tomorrow`s launch of Webstore, a service which enables businesses, start-ups and charities to create their own micro-website promoting products over the…
  • / Press Release

    LIVEOFFICE ADDS A NEW DIMENSION TO BUSINESS’ ONLINE SALES AND MARKETING EFFORTS

    LiveSiteManager™ Adds Instant Messaging Capabilities to Online Advertising, eBay and Yahoo! Auction Pages and Email Marketing Campaigns TORRANCE, Calif., May 6, 2003 -- LiveOffice Corporation, a leading provider of web-based products for businesses of all sizes, today announced the latest version of LiveSiteManager™. The newest release of this popular product features enhanced online presentation, desktop sharing and instant messaging...

    Posted 05/27/2003

    LiveSiteManager™ Adds Instant Messaging Capabilities to Online Advertising, eBay and Yahoo! Auction Pages and Email Marketing Campaigns TORRANCE, Calif., May 6, 2003 -- LiveOffice Corporation, a leading provider of web-based products for businesses of all sizes, today announced the latest version…
  • / Press Release

    Interactive Intelligence to Support Microsoft`s Office Communications Server 2007 Release 2

    Integration of Interactive Intelligence All-in-One IP Communications Software with Microsoft`s Office Communications Server 2007 Release 2 to Help Contact Center Agents and Business Users Communicate and Collaborate More Effectively INDIANAPOLIS, Feb 03, 2009 -- Interactive Intelligence (Nasdaq: ININ) is releasing a version of its all-in-one IP communications software, which will work with Microsoft`s Office Communications Server 2007 Release 2...

    Posted 02/05/2009

    Integration of Interactive Intelligence All-in-One IP Communications Software with Microsoft`s Office Communications Server 2007 Release 2 to Help Contact Center Agents and Business Users Communicate and Collaborate More Effectively INDIANAPOLIS, Feb 03, 2009 -- Interactive Intelligence (Nasdaq:…

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