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Interactive voice response

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1 - 10 of 21 Results

  • / Press Release

    Radish's Choiceview Now Available For Android Devices

    ChoiceView Allows Integrated Voice and Data Calls with Smart Mobile Devices on Existing Networks

    Posted 09/21/2011

    ChoiceView Allows Integrated Voice and Data Calls with Smart Mobile Devices on Existing Networks
  • / Technology

    Angel’s voice enables contact center agents to speak to CRM system

    Angel.com and SugarCRM introduce interactive voice technology that allows users to access, update and manage accounts in a customer relationship management system via phones.

    Posted 03/12/2009Paul DemeryPost a comment

    Angel.com and SugarCRM introduce interactive voice technology that allows users to access, update and manage accounts in a customer relationship management system via phones.
  • / Press Release

    Cooking.com Selects inContact from UCN

    Top Online Housewares Retailer Upgrades to UCN’s On-Demand Contact Center Solution Salt Lake City - October 14, 2008 - UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement for a new implementation of inContact® with Cooking.com, a top award-winning online retailer. Cooking.com also operates e-commerce stores for major brands...

    Posted 10/14/2008

    Top Online Housewares Retailer Upgrades to UCN’s On-Demand Contact Center Solution Salt Lake City - October 14, 2008 - UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement…
  • SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more

    As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store. For small and mid-sized retailers that do not have the financial resources and personnel to invest in customer service that their larger counterparts have, those expectations can be a heavy burden. “Consumers expect customer service representatives to be knowledgeable about the retailer’s brand...

    Posted 09/30/2008Internet RetailerPost a comment

    As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store. For small and mid-sized retailers that do not have the financial resources and personnel to invest in customer service that their larger…
  • / Press Release

    InContact Outbound Dialer 2.0 Released

    UCN Deploys Feature-rich Solution for Outbound Contact Handling SALT LAKE CITY – August 14, 2008 – UCN Inc. (NASDAQ: UCNN), innovator of on-demand contact center software for intelligent contact routing and agent improvement, has released inContact® Outbound Dialer v2.0. New product features offer more robust presentation and management structure for users. New Feature Set The new release includes improved customization tools for outbound...

    Posted 08/29/2008

    UCN Deploys Feature-rich Solution for Outbound Contact Handling SALT LAKE CITY – August 14, 2008 – UCN Inc. (NASDAQ: UCNN), innovator of on-demand contact center software for intelligent contact routing and agent improvement, has released inContact® Outbound Dialer v2.0. New product features…
  • Hello, Customer

    A contact center consultant tells how Tommy.com made its contact center double as a site designer.

    Posted 04/30/2007Internet RetailerPost a comment

    A contact center consultant tells how Tommy.com made its contact center double as a site designer.
  • Customer Service/Support

    Speaking face-to-face with a salesperson in a store, talking via telephone with a call center-based retailer representative, communicating via e-mail with an ethereal customer service staffer, conversing with a store assistant in an online chat room and conducting self-service research and support through FAQs and other tools are very different experiences, to say the least. The inherent differences create quite a hurdle that customer...

    Posted 06/30/2006Internet RetailerPost a comment

    Speaking face-to-face with a salesperson in a store, talking via telephone with a call center-based retailer representative, communicating via e-mail with an ethereal customer service staffer, conversing with a store assistant in an online chat room and conducting self-service research and support…
  • / Press Release

    LivePerson Launches Click-to-Talk Solution for SMB Market

    New LiveCall Application Integrates Voice with Live Chat, Email and FAQ Interactions New York, NY – April 4, 2006 – LivePerson, Inc. (Nasdaq: LPSN), a provider of online conversion solutions, today announced the availability of LiveCall™, a click-to-talk application that bridges the gap between the online and phone channels for the small and mid-size business (SMB) sector. More than 100 SMB customers have already adopted LivePerson’s...

    Posted 04/04/2006

    New LiveCall Application Integrates Voice with Live Chat, Email and FAQ Interactions New York, NY – April 4, 2006 – LivePerson, Inc. (Nasdaq: LPSN), a provider of online conversion solutions, today announced the availability of LiveCall™, a click-to-talk application that bridges the gap…
  • / Press Release

    Family Dollar Turns to Angel.com to Create a New IVR Information and Registration Phone Line for Employees

    National Retailer with more than 42,000 Employees Leverages Angel.com Technology to Provide New Hires with Orientation and Ongoing Training Information McLean, Va. – Feb. 28, 2006 – Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that Family Dollar Stores, Inc. (NYSE: FDO), a national discount retailer, has selected...

    Posted 02/28/2006

    National Retailer with more than 42,000 Employees Leverages Angel.com Technology to Provide New Hires with Orientation and Ongoing Training Information McLean, Va. – Feb. 28, 2006 – Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a…
  • / Technology

    Why “multi-channel contact center” will soon be redundant

    With the rapid rise of e-mail and other forms of web-based customer communication, call centers that handle telephone support only are dwindling, a report by ICMI finds.

    Posted 09/29/2005Paul DemeryPost a comment

    With the rapid rise of e-mail and other forms of web-based customer communication, call centers that handle telephone support only are dwindling, a report by ICMI finds.

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