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/ Technology
Google to boost e-retailer ratings with StellaService data
Consumers will see more information when they shop online.
Posted 05/29/2013Thad RueterPost a comment
Related Searches:Top 50 Retailing Sites
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/ Technology
StellaService raises $15 million and starts charging for its e-retail data
The company measures web retailers’ performance in customer service and fulfillment.
Posted 02/28/2013Don DavisPost a comment
Related Searches:Modcloth | Stellaservice | American Apparel
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/ Technology
Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries
The e-retailers answer all consumer service tweets within 24 hours, a survey says.
Posted 06/01/2012Allison EnrightPost a comment
Related Searches:Pew | Stellaservice
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/ Technology
Customer service ratings provider StellaService raises $5 million
Online retailers such as Zappos.com and 1-800-Flowers display the Stella seal.
Posted 11/02/2011Thad RueterPost a comment
Related Searches:Stellaservice | Stella
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/ Technology
The appeal of live service
A fifth of the top 100 online retailers, including Amazon, Nordstrom and Blue Nile, have humans answering the phone when consumers call with questions about products, deliveries and other shopping-related issues, according to a new study from StellaService. Relying on the robot-voiced prompts of automated phone systems can lead to longer hold times and frustrated consumers hanging up.
Posted 08/24/2011Thad Rueter1 comments
Related Searches:Oriental Trading Company | Net A Porter
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