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/ Technology
Kana aims to help retailers tie together various customer service channels
The customer service vendor says the tool is geared to mid-sized merchants.
Posted 09/06/2012Amy DustoPost a comment
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/ Technology
Be careful when contacting customers, a new survey says
Half of consumers who are dissatisfied with customer service cite untargeted e-mail campaigns, direct mailings and contact center interactions that were redundant, inaccurate or slow as the source of their ire, reports Kana Software.
Posted 03/08/2002Kurt PetersPost a comment
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/ Press Release
KANA Revolutionizes Multi-Channel Customer Service with Launch of Integrated OnDemand Suite
KANA OnDemand Delivers the Enterprise-Class Performance and Scalability of its Award-Winning On-Premise Solutions via the Software as a Service Model MENLO PARK, Calif. – January 22, 2007 - KANA Software Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced the availability of a fully integrated suite of OnDemand customer service solutions. Based on KANA’s award-winning on-premise applications, the KANA OnDemand...
Posted 01/23/2007
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/ Press Release
William Rowe Joins KANA as Senior Vice President of Sales, Americas
MENLO PARK, Calif. - January 23, 2006 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that William Rowe has joined the company as senior vice president of sales, Americas. In this role, Mr. Rowe will oversee KANA`s sales operations in North America, providing the leadership necessary to meet aggressive sales targets and develop new growth opportunities related to...
Posted 01/30/2006
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/ Press Release
Staples Improves Customer Service and Cuts Costs with KANA Response
Leading Retailer Relies on KANA for Superior Service Resolution Management MENLO PARK, Calif.--Jan. 31, 2005--KANA Software, Inc. (NASDAQ: KANA), the leading provider of Service Resolution Management (SRM) solutions, today announced that Staples, the world`s largest office products retailer, is leveraging KANA Response, the world`s leading e-mail management solution, to offer excellent customer service across multiple business units. With KANA...
Posted 02/02/2005
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/ Press Release
KANA INTRODUCES KANA RESPONSE LIVE FOR ASSISTED-SERVICE THROUGH WEB COLLABORATION
Real-Time Customer Service Solution Supports Co-browsing, Text Chat, and Internet Callback MENLO PARK, Calif., February 25, 2004 --KANA® (NASDAQ: KANA), a leading provider of knowledge-powered customer service applications, today announced KANA Response Live™ , a KANA Assisted-Service module for Web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the Web, reducing abandonment rates,...
Posted 03/04/2004
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/ Press Release
KANA Holiday Survey Finds that Ineffective Self-Service Leads to Lost Revenue for Retailers
Consumers Frustrated by Ineffective Self-Service Solutions on Retail Sites Leads Them to Switch Web Sites MENLO PARK, Calif. November 19, 2003 -- KANA (NASDAQ: KANA), a leading provider of knowledge powered CRM applications, today announced that it has completed its annual consumer holiday survey, which revealed that effective self-service is becoming even more critical to retailers. The survey clearly pointed out that customers would not...
Posted 11/24/2003
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/ Press Release
KANA’s External-Facing Contact Center Solutions Helps 1-800-FLOWERS.COM Save Money, Increase Productivity
E-Commerce Leader Increases Contact Center Productivity By 35 Percent With KANA Response MENLO PARK, Calif. - June 12, 2002 -KANA® (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced that 1-800-FLOWERS.COM, Inc. (Nasdaq: FLWS), the leading multi-channel retailer of thoughtful gifts for all occasions, has experienced a strong increase in employee productivity and reduction in e-mail response times with the...
Posted 06/14/2002
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/ Press Release
Bertelsmann Marketing Service Looks to KANA’s External-Facing eCRM Solution to Provide Global, Multilingual Customer...
Logistics Service Center Providers Rely on KANA Response to Improve Customer Service on the Web and Build Strong Customer Relationships MENLO PARK, Calif. - May 20, 2002 -KANA® (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced Bertelsmann Marketing Service GmbH., one of the world’s largest direct marketing service providers, has deployed KANA ResponseTM software, KANA’s market-leading e-mail management...
Posted 05/29/2002
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/ Press Release
KANA Customers Buck Industry Trends and Provide Superior Online Customer Service Over the Holidays
KANA`s Market-Leading Contact Center Solutions Enable Companies To Provide Higher Levels of Cost-Effective Service Even as Customer Interactions Increase Menlo Park, Calif. - January 23, 2002 -KANA Software, Inc. (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced that its customers increased online customer service responsiveness while reducing costs during the holiday season, even though recent industry...
Posted 01/25/2002
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