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1 - 8 of 8 Results
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/ Technology
Staples’ customer service performance gets a boost with new eCRM solution
Staples’ online customer service operation saw an immediate 10% productivity gain and a total 25% productivity improvement within 12 months.
Posted 09/16/2002Mary WagnerPost a comment
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/ Technology
Consumers frustrated by lack of cross-channel data integration, survey says
45% of consumers polled by Kana Software say having a cross-channel personalized account would improve their interaction with a retailer.
Posted 03/18/2002Kurt PetersPost a comment
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/ Technology
Kana, Silknet Get the Urge to Merge
In a move that signals the growing importance of integrated customer service on the Web, Kana Communications plans to acquire Silknet Software in a deal valued at $4.2 billion.It is one of the largest e-business software mergers to date. With the merger, Kana will add Silknet's comprehensive customer service applications to its marketing, sales and service products. Silknet's "customer-facing" applications allow consumer to view their...
Posted 01/19/2001Don DavisPost a comment
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/ Press Release
Sham Chotai Joins KANA as Senior Vice President of Engineering
Former KNOVA Executive to Lead KANA’s Engineering and Product Management Teams MENLO PARK, Calif. – June 28, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that Sham Chotai has joined the company as senior vice president of engineering. In this role, Mr. Chotai will oversee product management, product development, documentation, and quality assurance for all KANA products. With...
Posted 07/02/2007
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/ Press Release
Former President and CEO of Gartner Joins KANA Board of Directors
MENLO PARK, Calif. - December 14, 2005 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that it has added industry veteran and former CEO of Gartner, William T. Clifford to its Board of Directors. Mr. Clifford is a seasoned executive with more than 35 years experience in the leadership and growth of major enterprise companies. In his career at Gartner, he led a...
Posted 01/09/2006
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/ Press Release
KANA Holiday Survey Finds that Ineffective Self-Service Leads to Lost Revenue for Retailers
Consumers Frustrated by Ineffective Self-Service Solutions on Retail Sites Leads Them to Switch Web Sites MENLO PARK, Calif. November 19, 2003 -- KANA (NASDAQ: KANA), a leading provider of knowledge powered CRM applications, today announced that it has completed its annual consumer holiday survey, which revealed that effective self-service is becoming even more critical to retailers. The survey clearly pointed out that customers would not...
Posted 11/24/2003
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/ Press Release
Columbia House Provides Exceptional Customer Service with KANA
Service and Satisfaction Levels Dramatically Increase as Customer Base Doubles MENLO PARK,Calif. - August 6, 2001 KANA (NASDAQ:KANA), the leading provider of next generation eCRM solutions, today announced that as a result of KANA Response, Columbia House anticipates a 20 percent increase in customer service representative (CSR) productivity and KANA has already helped Columbia House manage a 100 percent increase in Web site customer interaction....
Posted 08/10/2001
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/ Press Release
KANA and Broadbase Complete Merger
Strategic Merger Creates the First Contact Center Solution Based on J2EE and COM for Superior Customer Service MENLO PARK, Calif.--June 29, 2001--Kana Communications, Inc. (NASDAQ: KANA), a leading provider of enterprise customer relationship management (eCRM) solutions and Broadbase Software, Inc., (NASDAQ: BBSW), a leading provider of Intelligent Customer Interaction(TM) solutions, today announced that they have completed the merger of the two...
Posted 06/29/2001
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