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/ Technology
With a touch of humanity, retailers improve call center performance
Forrester says more consumers are satisfied with e-commerce sites than call centers.
Posted 05/24/2011Zak StamborPost a comment
Related Searches:Call Center Conversion Rate | Coach Inc
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/ Technology
Frustrated shoppers? Social media and software can soothe their concerns
Technology enables call center agents to offer more personalized help to consumers.
Posted 05/20/2011Zak StamborPost a comment
Related Searches:Rightnow
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