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1 - 9 of 9 Results

  • / Technology

    NGenera acquires customer interaction management software vendor Talisma

    The acquisition expands nGenera’s services, enabling it to offer e-mail, chat and click-to-call features.

    Posted 05/23/2008Katie EvansPost a comment

    The acquisition expands nGenera’s services, enabling it to offer e-mail, chat and click-to-call features.
  • / Press Release

    eshare communications Announces First Quarter Results to Exceed Expectations

    ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3 million. eshare anticipates reporting revenues of approximately $19 million for the first quarter of 2001 and a pretax loss considerably less than...

    Posted 04/05/2001

    ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3…
  • / Press Release

    TALISMA LAUNCHES VERSION 6 OF CUSTOMER INTERACTION SUITE

    Introducing Collaborative Browsing, Enhanced Analytics, and Advanced Manageability and Administration - Underpinned by Key Developments to Architectural Framework BELLEVUE, Wash., May 25th, 2004 – Talisma, a leading provider of multi-channel CRM solutions, today launched v6.0 of the Talisma Customer Interaction Suite. This latest release introduces enhanced features across Talisma Chat, Talisma Analytics, Talisma E-mail Response, Talisma Phone,...

    Posted 05/26/2004

    Introducing Collaborative Browsing, Enhanced Analytics, and Advanced Manageability and Administration - Underpinned by Key Developments to Architectural Framework BELLEVUE, Wash., May 25th, 2004 – Talisma, a leading provider of multi-channel CRM solutions, today launched v6.0 of the Talisma…
  • / Press Release

    nGenera CIM’s nGen KB in a Box Offers All Elements for Successful Knowledge Management

    Enterprise Knowledge Base, One Year Free Maintenance, and Consulting Services to Deploy the Solution in 30 Days or Less All Included in Special, Limited-Time Promotion Bellevue, Wash. – October 15, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced nGen Knowledgebase (KB) in a Box, a special, limited-time promotion....

    Posted 10/15/2009

    Enterprise Knowledge Base, One Year Free Maintenance, and Consulting Services to Deploy the Solution in 30 Days or Less All Included in Special, Limited-Time Promotion Bellevue, Wash. – October 15, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a…
  • / Press Release

    Talisma Email and Answer Product Combo Addresses Volume Email Challenges

    Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and Talisma Answer to address the market need for a solution that effectively manages and responds to high volumes of incoming email. The combined products...

    Posted 07/31/2008

    Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and…
  • / Press Release

    Talisma Narrows Focus on Customer Interaction Management and Seizes Global Leadership Position

    Epson Selects Talisma CIM Solutions for European Deployment London UK – September 27, 2005 – Talisma Corporation TM today announced a major initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. Datamonitor estimates that the CIM market will reach $2.6 billion by 2008, more than doubling the approximately $1.2 billion market today.* To date, Talisma has...

    Posted 09/29/2005

    Epson Selects Talisma CIM Solutions for European Deployment London UK – September 27, 2005 – Talisma Corporation TM today announced a major initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. Datamonitor…
  • / Press Release

    eshare® Awarded New Patent

    ATLANTA, GA - (August 9, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that it has been awarded a new patent in Australia that will become a potent weapon in the powerful patent portfolio that eshare licenses through its Intellectual Property Management (IPM) program. The patent, entitled CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT,...

    Posted 08/09/2001

    ATLANTA, GA - (August 9, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that it has been awarded a new patent in Australia that will become a potent weapon in the powerful patent portfolio that eshare…
  • / Press Release

    Epson, IBM, Microsoft, Sprint, Among Others Join Forces to Improve Customer Service

    Talisma sparks the formation of the Customer Interaction Management (CIM) Forum Bellevue, WA – July 25, 2006 – Talisma® Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the CIM Forum, a new business and technology consortium focused exclusively on managing online customer interactions. CIM Forum charter members include companies with visionary online...

    Posted 07/26/2006

    Talisma sparks the formation of the Customer Interaction Management (CIM) Forum Bellevue, WA – July 25, 2006 – Talisma® Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the CIM Forum, a new business…
  • / Press Release

    Advanced Search Capability Added to Talisma Knowledgebase

    Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with major enhancements to search capabilities. The new functionality dramatically improves service quality by providing powerful search technology to contact...

    Posted 08/19/2008

    Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with…

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