All Results
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
1 - 9 of 9 Results
-
/ Technology
NGenera acquires customer interaction management software vendor Talisma
The acquisition expands nGenera’s services, enabling it to offer e-mail, chat and click-to-call features.
Posted 05/23/2008Katie DeatschPost a comment
-
/ Press Release
nGenera CIM’s nGen KB in a Box Offers All Elements for Successful Knowledge Management
Enterprise Knowledge Base, One Year Free Maintenance, and Consulting Services to Deploy the Solution in 30 Days or Less All Included in Special, Limited-Time Promotion Bellevue, Wash. – October 15, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced nGen Knowledgebase (KB) in a Box, a special, limited-time promotion....
Posted 10/15/2009
-
/ Press Release
Advanced Search Capability Added to Talisma Knowledgebase
Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with major enhancements to search capabilities. The new functionality dramatically improves service quality by providing powerful search technology to contact...
Posted 08/19/2008
-
/ Press Release
Talisma Email and Answer Product Combo Addresses Volume Email Challenges
Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and Talisma Answer to address the market need for a solution that effectively manages and responds to high volumes of incoming email. The combined products...
Posted 07/31/2008
-
/ Press Release
Epson, IBM, Microsoft, Sprint, Among Others Join Forces to Improve Customer Service
Talisma sparks the formation of the Customer Interaction Management (CIM) Forum Bellevue, WA – July 25, 2006 – Talisma® Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the CIM Forum, a new business and technology consortium focused exclusively on managing online customer interactions. CIM Forum charter members include companies with visionary online...
Posted 07/26/2006
-
/ Press Release
Talisma Narrows Focus on Customer Interaction Management and Seizes Global Leadership Position
Epson Selects Talisma CIM Solutions for European Deployment London UK – September 27, 2005 – Talisma Corporation TM today announced a major initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. Datamonitor estimates that the CIM market will reach $2.6 billion by 2008, more than doubling the approximately $1.2 billion market today.* To date, Talisma has...
Posted 09/29/2005
-
/ Press Release
TALISMA LAUNCHES VERSION 6 OF CUSTOMER INTERACTION SUITE
Introducing Collaborative Browsing, Enhanced Analytics, and Advanced Manageability and Administration - Underpinned by Key Developments to Architectural Framework BELLEVUE, Wash., May 25th, 2004 – Talisma, a leading provider of multi-channel CRM solutions, today launched v6.0 of the Talisma Customer Interaction Suite. This latest release introduces enhanced features across Talisma Chat, Talisma Analytics, Talisma E-mail Response, Talisma Phone,...
Posted 05/26/2004
-
/ Press Release
eshare® Awarded New Patent
ATLANTA, GA - (August 9, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, announced today that it has been awarded a new patent in Australia that will become a potent weapon in the powerful patent portfolio that eshare licenses through its Intellectual Property Management (IPM) program. The patent, entitled CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT,...
Posted 08/09/2001
-
/ Press Release
eshare communications Announces First Quarter Results to Exceed Expectations
ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3 million. eshare anticipates reporting revenues of approximately $19 million for the first quarter of 2001 and a pretax loss considerably less than...
Posted 04/05/2001
Advertisement
Advertisement
