/ Technology

ForeSee Results fills a new sales post

The company, which measures online customer satisfaction, has hired Steve Jacob to the newly created position of vice president of sales. He will head up the company’s worldwide sales team.

Posted 04/07/2008Katie DeatschPost a comment

/ Technology

E-commerce takes top spot in cross-industry customer satisfaction survey

E-commerce—including online retail, travel and brokerage—scored 81.6 out of 100 in the American Consumer Satisfaction Index, far ahead of the 74.9 average of all industries. Amazon.com had the second-highest score of more than 200 companies surveyed.

Posted 02/19/2008Don DavisPost a comment

/ Marketing

Customer satisfaction drives conversion rates, loyalty

E-retailers have many tools available to measure their business after the fact. But calculating conversion rates and tallying site visitors don’t do much for predicting the future, says Larry Freed, CEO of ForeSee Results.

Posted 06/08/2007Paul DemeryPost a comment

/ Technology

Major players lead the way in customer satisfaction

Netflix, QVC.com and Amazon.com best satisfy their site visitors, according to the latest results from the ForeSee Results Top 100 Online Retail Satisfaction Index.

Posted 06/01/2007Don DavisPost a comment

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ForeSee Results lands a $20 million round of funding

Customer satisfaction monitoring and management company ForeSee Results has completed a $20 million round of financing, led by Updata Partners with Investor Growth Capital as co-lead.

Posted 04/04/2007Kurt PetersPost a comment

/ Technology

Online retailers continue to outshine chains in customer satisfaction

Customer satisfaction with Internet retailers for Q4 2006 hit 83, up 2.5% from 81 in 2005 on the 100-point satisfaction index from ForeSee Results/ACSI. Customer satisfaction with chains registered 74.4, up 2.8% from 72.4 for the same period in 2005.

Posted 03/13/2007Kurt PetersPost a comment

/ Technology

Free shipping a powerful conversion tool this holiday, survey finds

Free shipping strongly influenced conversions this season, according to Foresee Results—but it’s now so common among online promotions it’s losing the power to differentiate a site from competitors.

Posted 01/03/2007Paul DemeryPost a comment

/ Technology

Customer satisfaction with online shopping holds steady

From Dec. 11 to 17, aggregate customer satisfaction with online retailers in the ForeSee Results’ weekly Holiday Online Retail Benchmark rose 0.2 point from the previous week to 76.7 on a 100-point scale.

Posted 12/20/2006Kurt PetersPost a comment

/ Marketing

Consumer satisfaction with retail sites drops in the week before Christmas

For the week ending Dec. 25, shoppers’ satisfaction with online retailers in ForeSee Results’ Benchmark index fell 0.5% to 77.4 points on a scale of 100.

Posted 12/28/2005Mary WagnerPost a comment

/ Technology

How Lane Bryant peers into what the customer wants but can’t find

In February, LaneBryant.com began using ForeSee Results Inc.’s customer satisfaction survey to learn what customers want to buy but aren’t finding at the site. It adjusted inventory based on the results and same increased immediately, the company says.

Posted 10/11/2004Kurt PetersPost a comment