/ Technology

Online retailing leads the pack in customer satisfaction, says new report

With an American Customer Satisfaction Index of 84 on a scale of 100, e-retailing leads three other e-commerce industries. E-commerce scored an aggregate of 80.8; all American industries--online and offline--scored a satisfaction rating of 74.

Posted 02/19/2004Kurt PetersPost a comment

/ Technology

E-business customer satisfaction is moving up--slowly

Customers gave e-business a score of 71.4 in the latest ACSI report. While the score is up from 68.7 a year ago, it still trails all industries’ score of 73.8.

Posted 08/20/2003Kurt PetersPost a comment

/ Technology

Retailers are more satisfied with e-retailing, but not as much as consumers

E-retailers scored their industry 8.6% higher than last year in the second annual Insiders View of E-Retailing survey from ForeSee Results and Internet Retailer.

Posted 08/12/2003Kurt PetersPost a comment

/ Marketing

Site design changes can come directly from the customers, too

There continues to be a role for interviewing customers in determining what makes a good web site, Larry Freed, president and CEO of ForeSee Results Inc., maintains.

Posted 09/12/2002Kurt PetersPost a comment

/ Technology

E-retailing racks up high rankings in a new customer satisfaction survey

On a scale of 100, customers shopping web-based retail outlets registered a satisfaction rating of 77 in such areas as perceived quality and value vs. 74.8 for shoppers in traditional retail outlets.

Posted 02/19/2002Kurt Peters1 comments

Satisfying Customers

Larry Freed, CEO of ForeSee Results, explains why consumers are less satisfied with Top 100 retailers—and what the retailers can do about it.

Posted 05/29/2009Internet RetailerPost a comment

SPONSORED SUPPLEMENT: Web Analytics

The Key to Successful E-Commerce

Posted 02/28/2007Internet RetailerPost a comment

Cooling off

Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

Posted 02/28/2005Internet RetailerPost a comment

Better Self-Image

Online merchants give themselves higher marks in the 3rd annual Internet Retailer/ForeSee Results Insiders’ View of E-Retailing.That’s good and bad

Posted 07/29/2004Internet RetailerPost a comment