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1 - 10 of 74 Results
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/ Technology
Amazon and Netflix are most pleasing
Those two e-commerce sites take the top spots in a ForeSee customer satisfaction survey.
Posted 12/29/2010Allison EnrightPost a comment
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/ Technology
Slightly happier customers
Shoppers are slightly more satisfied with online retailers this holiday season, ForeSee says.
Posted 12/14/2010Allison EnrightPost a comment
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/ Marketing
Users aren’t satisfied with Facebook
The site scored in the bottom 5% of all private sector companies in customer satisfaction.
Posted 07/20/2010Zak Stambor1 comments
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/ Marketing
Taking a closer look at social media’s ROI
Retailers should look at ROI before investing heavily in social media, ForeSee Results says.
Posted 06/17/2010Paul Demery2 comments
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/ E-Retailers
Netflix leads the pack in customer satisfaction, says survey
For the fourth straight year Netflix had most satisfied customers in ForeSee Results’ annual Top 100 Online Retail Satisfaction Index. Amazon.com Inc. finished a close second.
Posted 05/06/2010Internet RetailerPost a comment
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/ Marketing
Holiday 2009 shoppers are not nearly as satisfied as last year, study says
For the period of Dec. 7 through Dec. 13, ForeSee Results’ shopper satisfaction index dropped to 72.9% from 75.2% in 2008 and 77.6% from two years ago.
Posted 12/17/2009Paul DemeryPost a comment
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/ Technology
Despite a small slip, Apple still crunches competition in web satisfaction
Apple’s web site remained the leader among computer manufacturers, while Google retained a big advantage among search engines, reports ForeSee Results and the University of Michigan.
Posted 08/18/2009Katie DeatschPost a comment
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/ Technology
Former Borders.com exec Kevin Ertell joins ForeSee Results
Kevin Ertell, who ushered in the new Borders.com e-commerce site last year, has accepted a position as vice president of retail strategy at customer satisfaction measurement firm ForeSee Results.
Posted 06/22/2009Katie DeatschPost a comment
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/ Technology
ForeSee Results doubles its footprint
ForeSee Results, which measures and helps clients manage online customer satisfaction, has moved into new offices in North Ann Arbor, MI, that are double the size of its previous quarters.
Posted 03/30/2009Katie DeatschPost a comment
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/ Technology
Online shopping satisfaction sliding in December, ForeSee Results finds
There’s some slipping going on this holiday season, and it’s not just on icy sidewalks. Consumers say they are less satisfied with their online shopping experiences this year than last, according to ForeSee Results’ weekly holiday survey.
Posted 12/16/2008Katie DeatschPost a comment
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