/ Technology

Two-thirds of online shoppers have tried live chat

75% will have done so by 2013, according to the E-tailing Group.

Posted 03/27/2012Allison EnrightPost a comment

Related Searches:E-tailing Group | Proactive Chat

/ Marketing

More than half of retail Facebook pages have a shopping element

16% of merchants allow shoppers to buy on Facebook, the E-tailing Group says.

Posted 03/13/2012Zak StamborPost a comment

/ Marketing

Retailers must cater to the time-harried shopper

A new report says merchants should help consumers quickly find items.

Posted 02/21/2012Zak StamborPost a comment

Related Searches:Navigation

/ Marketing

IRWD 2012: E-retailers must recognize consumers’ desire for information

A design conference speaker says pricing matters less than product information.

Posted 02/13/2012Thad RueterPost a comment

Related Searches:Irwd 2012

/ Marketing

The key to design is to know your customer

A design conference speaker will describe how shoppers use e-commerce sites.

Posted 02/08/2012Thad RueterPost a comment

Related Searches:Best Practices

/ Marketing

E-retailers improve site navigation

The E-tailing Group also finds more focus on mobile and social commerce.

Posted 01/25/2012Stefany MoorePost a comment

Related Searches:E-tailing Group

/ Technology

Consumers are likely to pass on entering passwords on web sites

88% in a survey say they have provided false information when forced to register.

Posted 01/10/2012Don DavisPost a comment

Related Searches:Password | Janrain | Facebook Login

/ E-Retailers

The avid web shopper steps into the IRCE 2012 spotlight

This 21st century shopper will be the focus of the world's largest e-commerce conference.

Posted 12/22/2011Don DavisPost a comment

/ E-Retailers

Top 500 e-retailers launch a preemptive strike on holiday sales

Many web merchants won’t wait until Thursday—they want the transaction now.

Posted 11/21/2011Mark BrohanPost a comment

Related Searches:Neel Grover | Office Depot Market Share Staples

/ Marketing

Discounts drive consumers to Like a retailer on Facebook

The E-tailing Group also says 24% of consumers are seeking rewards points.

Posted 11/11/2011Zak StamborPost a comment

Related Searches:Ecommerce Platform Comparison