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1 - 10 of 72 Results
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/ Technology
Shoebuy.com’s marketing chief becomes CEO of Vee24
James Keller takes over at the customer service and live chat company.
Posted 05/13/2013Thad RueterPost a comment
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/ Technology
Live chat enters the mobile realm
Hachisoft, an app developer, uses chat technology to aid customers and improve its apps.
Posted 03/11/2013Bill SiwickiPost a comment
Related Searches:Live Chat | Chat | Sporting Goods
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/ Technology
How SamsFurniture.com squeezes more from live chat
The retailer anticipates the questions shoppers might have.
Posted 01/22/2013Zak StamborPost a comment
Related Searches:Live Chat | Liveperson | Online Furniture Sales
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/ Technology
Live chat provider LivePerson will buy an Australian firm
LivePerson also reports a 16% revenue increase in Q3.
Posted 11/08/2012Thad RueterPost a comment
Related Searches:Chat Vendors
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/ Technology
Lights go out at Volusion. Again.
The e-commerce software provider blames maintenance and a data storage network for the outage.
Posted 10/12/2012Paul Demery4 comments
Related Searches:Volusion
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/ Technology
Virgin soars on customer service via live chat
The British airline says proactive chat is better than e-mail.
Posted 09/06/2012Thad RueterPost a comment
Related Searches:Proactive Chat | Chat | Case Study
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/ Technology
Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale
The promotional products e-retailer’s account managers respond to chats.
Posted 09/05/2012Zak StamborPost a comment
Related Searches:Live Chat | Boldchat | Proactive Chat
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/ Technology
Lord & Taylor answers 25% of online customer service questions via live chat
The retailer works with call center outsourcer Global Response to handle those queries.
Posted 08/02/2012Zak Stambor1 comments
Related Searches:Lord Taylor | Call Center
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/ Technology
How a web retailer cuts live chat agents’ response times
Young Living Essential Oils uses BoldChat’s adaptive messaging technology.
Posted 08/01/2012Zak StamborPost a comment
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/ Technology
A new live chat tool helps identify customers in need
Retailers can reach out to customers rather than waiting for them to ask.
Posted 07/23/2012Amy DustoPost a comment
Related Searches:Shopify | Proactive Chat | Lexity
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