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Home Depot builds out its online customer service

Shoppers now have access to live chat and quicker response times.

Posted 06/04/2010Post a comment

Shoppers now have access to live chat and quicker response times.

/ Technology

Retailers use live chat to solve consumer problems and close sales

Retailers offering live chat are becoming more sophisticated about using web site pop-up windows to invite consumers to use the communication service, says Ross Haskell, director of marketing for Bold Software, which sells live chat technology.

Posted 05/11/2010Internet RetailerPost a comment

Retailers offering live chat are becoming more sophisticated about using web site pop-up windows to invite consumers to use the communication service, says Ross Haskell, director of marketing for Bold Software, which sells live chat technology.

Making conversation

With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

Posted 02/04/2013Zak StamborPost a comment

With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

Smarter Service

As retailers offer more customer service channels, they're finding new ways to keep costs in check.

Posted 03/01/2011Zak StamborPost a comment

As retailers offer more customer service channels, they're finding new ways to keep costs in check.

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