/ Technology

Live chat provider LivePerson will buy an Australian firm

LivePerson also reports a 16% revenue increase in Q3.

Posted 11/08/2012Thad RueterPost a comment

Related Searches:Chat Vendors

/ Technology

Virgin soars on customer service via live chat

The British airline says proactive chat is better than e-mail. 

Posted 09/06/2012Thad RueterPost a comment

Related Searches:Proactive Chat | Chat | Case Study

/ E-Retailers

Petco sniffs out what customers want

A new analytics tool pulls data from live chat transcripts and other sources.

Posted 08/01/2012Paul DemeryPost a comment

Related Searches:Bazaarvoice | Petco | Petco Conversion

/ Technology

Live chat boosts U.K. retailer Ted Baker’s bottom line

Shoppers who chat are four times more likely to make a purchase.

Posted 04/11/2012Katie DeatschPost a comment

Related Searches:Most Bought Items Online | Ted Baker

/ E-Retailers

Bolstered by a strong Q4, LivePerson leads e-commerce stocks higher

But the Internet Retailer Online Index had a modest gain.

Posted 02/21/2012Kevin WoodwardPost a comment

/ Technology

Customer service brings shoppers back for more

Backcountry customers are more likely to return if they order through customer service.

Posted 01/06/2012Paul DemeryPost a comment

Related Searches:Backcountry | Return Policy

/ E-Retailers

A rising tide lifts e-commerce stocks

The Internet Retailer Online Retail Index jumped 7% last week.

Posted 12/05/2011Don DavisPost a comment

/ E-Retailers

Behind the bag

Luggage manufacturer and web-only retailer RedOxx.com brings bold imagery and a sense of humor to its e-commerce site.

Posted 11/30/2011Stefany MoorePost a comment

Related Searches:Luggage