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/ Technology
Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale
The promotional products e-retailer’s account managers respond to chats.
Posted 09/05/2012Zak StamborPost a comment
Related Searches:Live Chat
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/ Technology
BoldChat will show at IRCE how it weaves Twitter into customer service
Its new technology aims to give call center agents a more complete view of shoppers.
Posted 05/31/2012Zak StamborPost a comment
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/ Technology
Diamond retailer Whiteflash.com finds chat helps sales sparkle
Average order values are up 67% through live chat customer service sessions.
Posted 04/11/2012Paul DemeryPost a comment
Related Searches:Whiteflash | Jewelry Sales
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/ Technology
LogMeIn pays $16.5 million for Bold Software
Live chat provider Bold brings LogMeIn 26 clients in the Internet Retailer Top 500.
Posted 01/09/2012Paul Demery1 comments
Related Searches:Bold Software
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Making conversation
With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.
Posted 02/04/2013Zak StamborPost a comment
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