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/ Technology
Frustrated shoppers? Social media and software can soothe their concerns
Technology enables call center agents to offer more personalized help to consumers.
Posted 05/20/2011Zak StamborPost a comment
Related Searches:Rightnow
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People Power
Armed with information, contact center reps can add warmth and intelligence that software lacks.
Posted 05/31/2011Zak StamborPost a comment
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