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/ Technology
Drawbacks hinder live chat’s utility, but business rules help resolve them
Most often, live chat service requires users to start a session, and it’s available to all customers at all times. Pushing out live chat selectively and strategically can boost customer utilization and satisfaction, Forrester says.
Posted 05/20/2004Mary WagnerPost a comment
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/ Technology
Staples chooses MSN to provide in-store Internet access
The agreement puts MSN Internet access into Staples stores and promotes Staples.com to MSN’s 230 million online users.
Posted 04/25/2001Kurt PetersPost a comment
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/ Marketing
MSN opens shopping site to wireless
The MSN network of Internet services made MSN eShop features available through MSN Mobile and MSN HighSpeed Showcase.
Posted 03/13/2001Kurt PetersPost a comment
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Can We Talk?
With some trial and error, online retailers find the payback in live chat.
Posted 09/28/2006Internet RetailerPost a comment
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/ Press Release
Bold Software Customers Cite Live Chat Software as a Mission-critical Website Tool
Survey Respondents Point to the Impact of Live Chat on Website Conversions Wichita, KS and Orlando, FL, February 15, 2010 - Bold Software today announced findings from its third annual customer survey, with an expanded sample size and additional questions that provide compelling insight into the benefits of live chat to website owners. Results of the survey showed that 69 percent of all respondents cited live chat as critical to their business...
Posted 02/19/2010
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