All Results
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
1 - 10 of 16 Results
-
/ Technology
Sears, Abt and Foot Locker are among the customer service winners in a new study
Nine e-retailers are cited by an E-tailing Group study as tops for pleasing shoppers.
Posted 01/18/2011Allison EnrightPost a comment
Related Searches:Abt Electronics | Abt | Footlocker
-
/ Technology
Retailers are better at store pickup of online orders, E-tailing Group says
Wait time is down, and products are ready more often, according to a mystery shopper survey from The E-tailing Group, a consulting firm that specializes in e-commerce. But retailers could do a better job of communicating some information to web shoppers.
Posted 09/10/2008Katie DeatschPost a comment
-
/ Technology
Prior to buying, consumers sink big time into online research, survey finds
67% of shoppers surveyed by Krillion and The E-Tailing Group spend almost one-third of their online shopping time in product research. Among some consumers, that’s 50%.
Posted 03/25/2008Katie DeatschPost a comment
-
/ Technology
“Out of stock” means “out of luck” for online stores
68% of shoppers surveyed by The E-Tailing Group and BetweenMarkets say they go elsewhere after 3 out-of-stock experiences with an online store.
Posted 07/13/2007Don DavisPost a comment
-
/ Marketing
Not a good enough show, reports say of online retailing in the UK
A survey suggests online retail sites in the UK fall short on customer service. Meanwhile, the government says it will develop a plan for boosting consumer confidence in e-commerce.
Posted 06/22/2007Kurt PetersPost a comment
-
/ Technology
85% of online consumers shop online for offline purchases, says a new study
Researching purchases online then buying offline is nearly universal among adult Internet shoppers, says the just-out American Interactive Consumer Survey, conducted by The Dieringer Research Group on behalf of ShopLocal, a shopping search site.
Posted 03/21/2007Kurt PetersPost a comment
-
/ Technology
Nine sites earn top customer service ranking in new study
Ann Taylor, Crutchfield and Nordstrom were among winners meeting all 12 criteria for customer service and communication in the 9th Annual Mystery shopping study by The E-tailing Group.
Posted 01/09/2007Kurt PetersPost a comment
-
/ Technology
More retailers let online shoppers check store inventory, study says
As more multi-channel retailers offer in-store pick-up of online orders, more are also letting online shoppers check availability of store inventory, a study released yesterday by The E-Tailing Group says. But shoppers find many items out of store stock.
Posted 09/07/2006Kurt PetersPost a comment
-
/ Technology
Sephora has the shortest response time to e-mail inquiries, study says
Sephora.com had the shortest response time to e-mail inquiries of 100 online retailers studied during 2005’s fourth quarter, The E-Tailing Group reported in its 8th Annual Mystery Shopping Study.
Posted 01/17/2006Paul DemeryPost a comment
-
/ Technology
Online buyers spend more than store-only shoppers on consumer electronics
Consumers who buy at least some consumer electronics products on the web spend 67% more each year than consumers who don’t shop online, the Consumer Electronics Association says in a report released today.
Posted 07/06/2005Kurt PetersPost a comment
Advertisement
Advertisement
