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/ Technology
LivePerson adds four to its executive team
Live chat vendor hires Peter Phillips, a Weight Watchers veteran, as executive vice president.
Posted 08/09/2010Thad RueterPost a comment
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/ Technology
NGenera acquires customer interaction management software vendor Talisma
The acquisition expands nGenera’s services, enabling it to offer e-mail, chat and click-to-call features.
Posted 05/23/2008Katie DeatschPost a comment
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/ Press Release
nGenera CIM Releases Version 9 of its Customer Interaction Management Suite
Significant new product release helps enterprises achieve ROI on social business strategies with new social channels and enhancements to existing channels
Posted 03/31/2010
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/ Press Release
nGenera CIM’s nGen KB in a Box Offers All Elements for Successful Knowledge Management
Enterprise Knowledge Base, One Year Free Maintenance, and Consulting Services to Deploy the Solution in 30 Days or Less All Included in Special, Limited-Time Promotion Bellevue, Wash. – October 15, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced nGen Knowledgebase (KB) in a Box, a special, limited-time promotion....
Posted 10/15/2009
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/ Press Release
nGenera CIM Announces an Expert Services Program to Further Enhance Customer ROI and Satisfaction
Program Optimizes ROI and Customer Satisfaction by Increasing Number of Features Used and Overall Business Value of Software Bellevue, Wash. –July 29, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced its new nGenera CIM Expert Services program. The program helps customers optimize ROI and customer satisfaction by...
Posted 07/29/2009
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/ Press Release
nGenera CIM Announces nGen CIM Suite Version 8.3
Continued focus on increasing ROI and customer satisfaction through contact center productivitywith seamless integrations, intelligent search capabilities, and more Bellevue, Wash. ¨C June 29, 2009 ¡ª nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced the general availability of nGen CIM Suite 8.3. The latest release...
Posted 06/30/2009
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/ Press Release
Talisma’s CIM Suite Rebrands to nGenera nGen CIM Suite
nGenera’s 2009 nGen CIM Product Roadmap Affirms the Commitment to Delivering an Exceptional Customer Experience While Achieving a Rapid ROI Bellevue, Wash. - February 17, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience solutions, today announced the rebranding of its Talisma CIM Suite and its 2009 technology roadmap. The rebranding of the Talisma...
Posted 02/17/2009
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