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1 - 10 of 38 Results

  • / Technology

    Talisma lands $5 million in new funding

    Talisma Corp, provider of multi-channel CRM solutions, has secured $5 million in an inside round of funding from Oak Investment Partners.

    Posted 02/27/2004Kurt PetersPost a comment

    Talisma Corp, provider of multi-channel CRM solutions, has secured $5 million in an inside round of funding from Oak Investment Partners.
  • / Technology

    How to cut call center costs strategically

    Marketer’s rationing strategies boost online customers from automated self-service to live help such as e-mail, chat or phone. Escalation triggers include visits to defined pages, patterns of navigation and on-site events.

    Posted 03/11/2004Kurt PetersPost a comment

    Marketer’s rationing strategies boost online customers from automated self-service to live help such as e-mail, chat or phone. Escalation triggers include visits to defined pages, patterns of navigation and on-site events.
  • / Technology

    Talisma’s chat help service goes interactive with a WebEx deal

    Talisma Corp., provider of customer service management systems, is incorporating WebEx Communications Inc.’s WebEx Support Center into its Talisma Chat service. WebEx is a provider of online meeting services.

    Posted 10/25/2002Paul DemeryPost a comment

    Talisma Corp., provider of customer service management systems, is incorporating WebEx Communications Inc.’s WebEx Support Center into its Talisma Chat service. WebEx is a provider of online meeting services.
  • / Technology

    Wizmo enters re-selling agreement with Talisma

    Wizmo Inc. announced today a reseller agreement with Talisma Corp., full-service providers of customer relationship management solutions. Under terms of the agreement, Wizmo Professional Services will market the entire line of Talisma products and services, designed to manage customer Web site interactions for companies of any size. "This agreement gives us the opportunity to work with a leading provider of eCRM solutions," said Tim Morin,...

    Posted 01/19/2001Don DavisPost a comment

    Wizmo Inc. announced today a reseller agreement with Talisma Corp., full-service providers of customer relationship management solutions. Under terms of the agreement, Wizmo Professional Services will market the entire line of Talisma products and services, designed to manage customer Web site…
  • / Technology

    Top online retailers fail test of customer service

    Only 51% of e-mails and 72% of phone calls accurately responded to basic questions on such topics as payment options and shipping costs when researchers for Talisma shopped the sites of the 100 largest online retailers.

    Posted 09/27/2007Don DavisPost a comment

    Only 51% of e-mails and 72% of phone calls accurately responded to basic questions on such topics as payment options and shipping costs when researchers for Talisma shopped the sites of the 100 largest online retailers.
  • / Press Release

    eshare® Receives Undisclosed Sum to Settle Patent Infringement Lawsuit

    ATLANTA, GA - (September 28, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, and Stratasoft, Inc., a wholly owned subsidiary of I-Sector Corporation (Nasdaq: ISEC), today announced that they have settled the patent infringement lawsuit that has been ongoing between the parties. The parties have entered into a patent license agreement under which Stratasoft will pay an...

    Posted 09/28/2001

    ATLANTA, GA - (September 28, 2001) eshare® communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, and Stratasoft, Inc., a wholly owned subsidiary of I-Sector Corporation (Nasdaq: ISEC), today announced that they have settled the patent…
  • / Press Release

    Cabela’s Purchases eshare® communications Software for Call Center Upgrade

    ATLANTA, GA (May 01, 2001) - eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced a sales agreement with Cabela`s, the world`s foremost hunting, fishing, and sporting goods outfitter. eshare has upgraded the Nebraska-based mail-order giant`s Web site and online store to utilize eshare Expressions® and NetAgent MEDIA-CHAT™. eshare Expressions is a turnkey solution for...

    Posted 05/01/2001

    ATLANTA, GA (May 01, 2001) - eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced a sales agreement with Cabela`s, the world`s foremost hunting, fishing, and sporting goods outfitter. eshare has upgraded the Nebraska…
  • / Press Release

    TALISMA Announces Strategic Partnership with Primus Knowledge Solutions

    Market-Leading Knowledgebase Solution and Natural Language Search to be key offering in WebCenter Suite Kirkland, WA - May 20, 2003 - Talisma announced today a strategic partnership with Primus Knowledge Solutions, Inc. (Nasdaq: PKSI). As part of this strategic partnership, Talisma will integrate and remarket the Primus(r) eServer knowledgebase (KB), Primus(r) Answer Engine natural language processor (NLP), and Primus(r) eSupport Web self-service...

    Posted 05/21/2003

    Market-Leading Knowledgebase Solution and Natural Language Search to be key offering in WebCenter Suite Kirkland, WA - May 20, 2003 - Talisma announced today a strategic partnership with Primus Knowledge Solutions, Inc. (Nasdaq: PKSI). As part of this strategic partnership, Talisma will integrate…
  • / Press Release

    Talisma Corp. Announces Initial Close of Series C Funding, Cash Infusion And Strengthening of the Board of Directors

    Financing Validates the Market Success of the New Generation of Talisma CRM Products Introduced in March of This Year SEATTLE, Oct. 29 -- Talisma(R) Corporation, one of the emerging leaders in the CRM market, today announced its initial closing on a third round of funding, led by current investors Oak Investment Partners, Madrona Venture Partners, SeaPoint Ventures and founder and CEO Pradeep Singh. Talisma is also pleased to welcome Paul Maritz,...

    Posted 10/29/2001

    Financing Validates the Market Success of the New Generation of Talisma CRM Products Introduced in March of This Year SEATTLE, Oct. 29 -- Talisma(R) Corporation, one of the emerging leaders in the CRM market, today announced its initial closing on a third round of funding, led by current investors…
  • / Press Release

    Talisma Offers Outsourced Expert Services

    Contacts: United States Jerry Johnson Talisma Marketing, Corporate 425.897.3281 jerryj@talisma.com India and Europe Geeta Singh Talisma Marketing, APAC & Europe 91-80-522-9635 geetas@talisma.com Remote expertise in analytics, campaigns, helpdesk and customer support drive down the total costs, resulting in radically improved business economics. SEATTLE and BANGALORE, INDIA -- August 21, 2002 - Talisma Corporation, the innovation leader in the CRM...

    Posted 08/22/2002

    Contacts: United States Jerry Johnson Talisma Marketing, Corporate 425.897.3281 jerryj@talisma.com India and Europe Geeta Singh Talisma Marketing, APAC & Europe 91-80-522-9635 geetas@talisma.com Remote expertise in analytics, campaigns, helpdesk and customer support drive down the total costs,…

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