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1 - 10 of 38 Results
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/ Technology
Top online retailers fail test of customer service
Only 51% of e-mails and 72% of phone calls accurately responded to basic questions on such topics as payment options and shipping costs when researchers for Talisma shopped the sites of the 100 largest online retailers.
Posted 09/27/2007Don DavisPost a comment
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/ Technology
How to cut call center costs strategically
Marketer’s rationing strategies boost online customers from automated self-service to live help such as e-mail, chat or phone. Escalation triggers include visits to defined pages, patterns of navigation and on-site events.
Posted 03/11/2004Kurt PetersPost a comment
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/ Technology
Talisma lands $5 million in new funding
Talisma Corp, provider of multi-channel CRM solutions, has secured $5 million in an inside round of funding from Oak Investment Partners.
Posted 02/27/2004Kurt PetersPost a comment
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/ Technology
Talisma’s chat help service goes interactive with a WebEx deal
Talisma Corp., provider of customer service management systems, is incorporating WebEx Communications Inc.’s WebEx Support Center into its Talisma Chat service. WebEx is a provider of online meeting services.
Posted 10/25/2002Paul DemeryPost a comment
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/ Technology
Wizmo enters re-selling agreement with Talisma
Wizmo Inc. announced today a reseller agreement with Talisma Corp., full-service providers of customer relationship management solutions. Under terms of the agreement, Wizmo Professional Services will market the entire line of Talisma products and services, designed to manage customer Web site interactions for companies of any size. "This agreement gives us the opportunity to work with a leading provider of eCRM solutions," said Tim Morin,...
Posted 01/19/2001Don DavisPost a comment
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/ Press Release
nGenera CIM Announces an Expert Services Program to Further Enhance Customer ROI and Satisfaction
Program Optimizes ROI and Customer Satisfaction by Increasing Number of Features Used and Overall Business Value of Software Bellevue, Wash. –July 29, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced its new nGenera CIM Expert Services program. The program helps customers optimize ROI and customer satisfaction by...
Posted 07/29/2009
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/ Press Release
Advanced Search Capability Added to Talisma Knowledgebase
Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with major enhancements to search capabilities. The new functionality dramatically improves service quality by providing powerful search technology to contact...
Posted 08/19/2008
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/ Press Release
Talisma Email and Answer Product Combo Addresses Volume Email Challenges
Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and Talisma Answer to address the market need for a solution that effectively manages and responds to high volumes of incoming email. The combined products...
Posted 07/31/2008
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/ Press Release
eGain Updates Partner Program and Expands Ecosystem
Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices MOUNTAIN VIEW, Calif. (July 10, 2007) - eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry`s top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that the company has expanded the...
Posted 07/16/2007
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/ Press Release
eGain announces OEM agreement to support Cisco Unified Contact Center offerings
Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis Mountain View, Calif., April 10, 2007 - eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, today announced that it has entered into an OEM agreement with Cisco Systems, Inc. Under the terms of this agreement, Cisco will include...
Posted 04/12/2007
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