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NGenera CIM

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1 - 10 of 38 Results

  • / Press Release

    nGenera CIM Announces an Expert Services Program to Further Enhance Customer ROI and Satisfaction

    Program Optimizes ROI and Customer Satisfaction by Increasing Number of Features Used and Overall Business Value of Software Bellevue, Wash. –July 29, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced its new nGenera CIM Expert Services program. The program helps customers optimize ROI and customer satisfaction by...

    Posted 07/29/2009

    Program Optimizes ROI and Customer Satisfaction by Increasing Number of Features Used and Overall Business Value of Software Bellevue, Wash. –July 29, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience…
  • / Press Release

    Advanced Search Capability Added to Talisma Knowledgebase

    Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with major enhancements to search capabilities. The new functionality dramatically improves service quality by providing powerful search technology to contact...

    Posted 08/19/2008

    Release 8.1 Enhancements Dramatically Improve Service Quality Bellevue, WA, August 18, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced version 8.1 of the Talisma Knowledgebase with…
  • / Press Release

    Talisma Email and Answer Product Combo Addresses Volume Email Challenges

    Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and Talisma Answer to address the market need for a solution that effectively manages and responds to high volumes of incoming email. The combined products...

    Posted 07/31/2008

    Product Combo Improves Customer Response Times and Agent Productivity Bellevue, WA, July 31, 2008 - Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the combination of Talisma Email and…
  • / Technology

    Top online retailers fail test of customer service

    Only 51% of e-mails and 72% of phone calls accurately responded to basic questions on such topics as payment options and shipping costs when researchers for Talisma shopped the sites of the 100 largest online retailers.

    Posted 09/27/2007Don DavisPost a comment

    Only 51% of e-mails and 72% of phone calls accurately responded to basic questions on such topics as payment options and shipping costs when researchers for Talisma shopped the sites of the 100 largest online retailers.
  • / Press Release

    eGain Updates Partner Program and Expands Ecosystem

    Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices MOUNTAIN VIEW, Calif. (July 10, 2007) - eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry`s top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that the company has expanded the...

    Posted 07/16/2007

    Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices MOUNTAIN VIEW, Calif. (July 10, 2007) - eGain Communications Corporation (OTC BB: EGAN.OB), provider of the…
  • / Press Release

    eGain announces OEM agreement to support Cisco Unified Contact Center offerings

    Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis Mountain View, Calif., April 10, 2007 - eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, today announced that it has entered into an OEM agreement with Cisco Systems, Inc. Under the terms of this agreement, Cisco will include...

    Posted 04/12/2007

    Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis Mountain View, Calif., April 10, 2007 - eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand…
  • / Press Release

    Epson, IBM, Microsoft, Sprint, Among Others Join Forces to Improve Customer Service

    Talisma sparks the formation of the Customer Interaction Management (CIM) Forum Bellevue, WA – July 25, 2006 – Talisma® Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the CIM Forum, a new business and technology consortium focused exclusively on managing online customer interactions. CIM Forum charter members include companies with visionary online...

    Posted 07/26/2006

    Talisma sparks the formation of the Customer Interaction Management (CIM) Forum Bellevue, WA – July 25, 2006 – Talisma® Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the CIM Forum, a new business…
  • / Press Release

    Talisma Narrows Focus on Customer Interaction Management and Seizes Global Leadership Position

    Epson Selects Talisma CIM Solutions for European Deployment London UK – September 27, 2005 – Talisma Corporation TM today announced a major initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. Datamonitor estimates that the CIM market will reach $2.6 billion by 2008, more than doubling the approximately $1.2 billion market today.* To date, Talisma has...

    Posted 09/29/2005

    Epson Selects Talisma CIM Solutions for European Deployment London UK – September 27, 2005 – Talisma Corporation TM today announced a major initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. Datamonitor…
  • / Press Release

    Talisma Acquires KnowledgeBase.net

    Bellevue, WA – March 30, 2005 – Talisma, a leading provider of Multi-channel CRM solutions, today announced the acquisition of KnowledgeBase.net, a market-leading provider of hosted and on-site Knowledge Management (KM) software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.net’s technology, intellectual property, and customer base into its operations, fueling its strategy of organic and acquisition-based growth....

    Posted 03/30/2005

    Bellevue, WA – March 30, 2005 – Talisma, a leading provider of Multi-channel CRM solutions, today announced the acquisition of KnowledgeBase.net, a market-leading provider of hosted and on-site Knowledge Management (KM) software for Customer Support and Self-service. Talisma will incorporate…
  • / Press Release

    ChannelAdvisor Announces Global Reseller Partner Program

    Signs First Reseller Enabling Companies to Offer ChannelAdvisor Software and Services to their Customers Research Triangle Park, NC - October 19, 2004 - ChannelAdvisor Corporation, the leading provider of channel management solutions, introduces its global reseller program, the ChannelAdvisor Reseller Partner Program. This initiative provides selected partners with the ability to offer a complete marketplace management solution to their retail...

    Posted 10/19/2004

    Signs First Reseller Enabling Companies to Offer ChannelAdvisor Software and Services to their Customers Research Triangle Park, NC - October 19, 2004 - ChannelAdvisor Corporation, the leading provider of channel management solutions, introduces its global reseller program, the ChannelAdvisor…

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