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/ E-Retailers
Telling customers what’s up increases their loyalty, says Norm Thompson
Automatically notifying customers about events that affect their orders reduces calls to the call center and creates more loyal customers, Norm Thompson Outfitters reports.
Posted 01/22/2002Kurt PetersPost a comment
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Keeping in touch keeps customers happy
Automated order status information reduces calls to Norm Thompson Outfitters’ call center—and does double duty as a marketing device.
Posted 02/28/2002Internet RetailerPost a comment
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