/ Technology

When outsourcing fulfillment, it pays to demand performance, expert says

Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

Posted 05/21/2009Katie DeatschPost a comment

/ Marketing

Discovery looks for efficiency in outsourcing e-commerce technology

After years of operating its own e-commerce platform, Discovery Communications targets efficiency and new web sites through outsourcing, chief operating officer Kelly Day tells Internet Retailer.

Posted 03/19/2009Paul DemeryPost a comment

/ Marketing

The delicate art of delegation in e-retail outsourcing

For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

Posted 06/04/2008Paul DemeryPost a comment

/ Technology

New hosted e-commerce systems options are on the rise

After the application service provider delivery model hit, many e-retailers turned on it. But new hosted systems are a viable option for e-retailers looking to refresh their e-commerce platforms, says Rob Garf of AMR Research.

Posted 08/16/2007Paul DemeryPost a comment

/ Technology

Freeborders hires Jean Cholka as new president

Freeborders, provider of technology and outsourcing from China, has named Jean Cholka president and CEO. Cholka most recently was a member of the executive team at Kanbay International, a global I.T. services consultancy based in Chicago.

Posted 05/07/2007Kurt PetersPost a comment

/ Technology

At contact centers, the holiday crush is already starting

Contact center services provider Alpine Access says seasonal marketing drives more call center activity as early as September. Retailer and outsource contact centers should have new systems locked in, but there’s still time to buy more bandwidth.

Posted 09/29/2005Mary WagnerPost a comment

Outsourcing e-commerce functions helps CompactAppliance improve conversions

By replacing an in-house site search and other e-commerce features with outsourced services, CompactAppliance.com has gained more flexiblity to concentrate on merchandising and improve conversion rates and customer service, the retailer says.

Posted 10/15/2004Kurt PetersPost a comment

/ Technology

To outsource or not to outsource: Palm Beach faces the call center question

Palm Beach Jewelry trims $500,000 from its overhead by outsourcing to the web-enabled call center of Global Response. As the phone already is, e-mail and chat will become active upselling channels for the retailer with the launch of its new web site.

Posted 08/25/2004Mary WagnerPost a comment