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1 - 10 of 26 Results

  • / Marketing

    Outsourcing helps Bakers Direct focus on what it does best

    55% of e-retailers are considering outsourcing their e-commerce platforms, a recent survey of e-retailers from Forrester Research Inc. reports. Footwear and accessories retailer Bakers Direct chose to outsource and it’s happy with its decision.

    Posted 03/23/2010Katie EvansPost a comment

    55% of e-retailers are considering outsourcing their e-commerce platforms, a recent survey of e-retailers from Forrester Research Inc. reports. Footwear and accessories retailer Bakers Direct chose to outsource and it’s happy with its decision.
  • / Press Release

    24-7 INtouch Welcomes New Vice President of Strategic Sales onto Executive Leadership Team

    TORONTO, Ontario, March 9, 2010 – In Q4 of 2009, 24-7 INtouch, an award winning contact center outsourcer welcomed a new Executive onto the management leadership team, Michael Pratt. As Vice President of Strategic Sales, Michael brings extensive experience to the company to stimulate future growth and new client acquisition. Leading both the Shared and Dedicated sales teams at 24-7 INtouch, Michael is responsible for overseeing corporate sales...

    Posted 03/15/2010

    TORONTO, Ontario, March 9, 2010 – In Q4 of 2009, 24-7 INtouch, an award winning contact center outsourcer welcomed a new Executive onto the management leadership team, Michael Pratt. As Vice President of Strategic Sales, Michael brings extensive experience to the company to stimulate future…
  • / Press Release

    Accertify Opens New Operations Center to Meet Growing Demand for Outsourced Revenue

    Helps companies focus on core business by accessing industry-leading experts and technology Full and partial outsourcing options offered CHICAGO, IL – Mar. 2, 2010 – Accertify, a leading provider of enterprise-wide transaction screening products and services, today announced that it has more than doubled its staff and moved into a new and expanded operations center in order to meet rising demand for its Outsourced Review Service. The Service...

    Posted 03/10/2010

    Helps companies focus on core business by accessing industry-leading experts and technology Full and partial outsourcing options offered CHICAGO, IL – Mar. 2, 2010 – Accertify, a leading provider of enterprise-wide transaction screening products and services, today announced that it has more…
  • / Press Release

    Figi`s Gifts in Good Taste Selects Alpine Access Virtual Call Center

    Food and specialty gifts leader will utilize experienced agents to "delight customers" and take gift orders Denver, CO and Marshfield, WI - December 1, 2009 - Alpine Access, the premier provider of home-based customer service solutions for brand- conscious companies, today announced it has been selected by Figi`s Gifts in Good Taste to handle inbound customer service and product orders beginning this month. Figi`s selected Alpine Access based on...

    Posted 12/02/2009

    Food and specialty gifts leader will utilize experienced agents to "delight customers" and take gift orders Denver, CO and Marshfield, WI - December 1, 2009 - Alpine Access, the premier provider of home-based customer service solutions for brand- conscious companies, today announced it has been…
  • / Technology

    Alpine Access climbs to new heights with 100 new hires planned

    Alpine Access, an outsourced provider of customer service centers that employs home-based workers, is hiring 100 agents in Minnesota. The company says it needed to bring on more staff to meet increasing demand from new and existing customers.

    Posted 06/01/2009Katie EvansPost a comment

    Alpine Access, an outsourced provider of customer service centers that employs home-based workers, is hiring 100 agents in Minnesota. The company says it needed to bring on more staff to meet increasing demand from new and existing customers.
  • / Technology

    When outsourcing fulfillment, it pays to demand performance, expert says

    Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

    Posted 05/21/2009Katie EvansPost a comment

    Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.
  • / Marketing

    Discovery looks for efficiency in outsourcing e-commerce technology

    After years of operating its own e-commerce platform, Discovery Communications targets efficiency and new web sites through outsourcing, chief operating officer Kelly Day tells Internet Retailer.

    Posted 03/19/2009Paul DemeryPost a comment

    After years of operating its own e-commerce platform, Discovery Communications targets efficiency and new web sites through outsourcing, chief operating officer Kelly Day tells Internet Retailer.
  • SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more

    As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store. For small and mid-sized retailers that do not have the financial resources and personnel to invest in customer service that their larger counterparts have, those expectations can be a heavy burden. “Consumers expect customer service representatives to be knowledgeable about the retailer’s brand...

    Posted 09/30/2008Internet RetailerPost a comment

    As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store. For small and mid-sized retailers that do not have the financial resources and personnel to invest in customer service that their larger…
  • / Marketing

    The delicate art of delegation in e-retail outsourcing

    For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

    Posted 06/04/2008Paul DemeryPost a comment

    For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

    Related Content:Jason Roussos

  • / Press Release

    24-7 INtouch Expands to 24 Hour Spanish Customer Service

    TORONTO, Ontario. June 2nd, 2008 – 24-7 INtouch, a leading multi-channel contact center outsourcer, last month expanded their Spanish customer service offering. Responding to the increasing growth of the Spanish speaking demographic, full Spanish language support has been extended to cover the entire 24 hours on a daily basis. Inclusion of this option allows clients to maximize on their support, allowing for increased convenience, customer...

    Posted 06/02/2008

    TORONTO, Ontario. June 2nd, 2008 – 24-7 INtouch, a leading multi-channel contact center outsourcer, last month expanded their Spanish customer service offering. Responding to the increasing growth of the Spanish speaking demographic, full Spanish language support has been extended to cover the…

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