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1 - 10 of 26 Results

  • / Technology

    New hosted e-commerce systems options are on the rise

    After the application service provider delivery model hit, many e-retailers turned on it. But new hosted systems are a viable option for e-retailers looking to refresh their e-commerce platforms, says Rob Garf of AMR Research.

    Posted 08/16/2007Paul DemeryPost a comment

    After the application service provider delivery model hit, many e-retailers turned on it. But new hosted systems are a viable option for e-retailers looking to refresh their e-commerce platforms, says Rob Garf of AMR Research.
  • / Marketing

    The delicate art of delegation in e-retail outsourcing

    For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

    Posted 06/04/2008Paul DemeryPost a comment

    For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

    Related Content:Jason Roussos

  • / Marketing

    Discovery looks for efficiency in outsourcing e-commerce technology

    After years of operating its own e-commerce platform, Discovery Communications targets efficiency and new web sites through outsourcing, chief operating officer Kelly Day tells Internet Retailer.

    Posted 03/19/2009Paul DemeryPost a comment

    After years of operating its own e-commerce platform, Discovery Communications targets efficiency and new web sites through outsourcing, chief operating officer Kelly Day tells Internet Retailer.
  • / Technology

    When outsourcing fulfillment, it pays to demand performance, expert says

    Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

    Posted 05/21/2009Katie EvansPost a comment

    Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.
  • / Technology

    Alpine Access climbs to new heights with 100 new hires planned

    Alpine Access, an outsourced provider of customer service centers that employs home-based workers, is hiring 100 agents in Minnesota. The company says it needed to bring on more staff to meet increasing demand from new and existing customers.

    Posted 06/01/2009Katie EvansPost a comment

    Alpine Access, an outsourced provider of customer service centers that employs home-based workers, is hiring 100 agents in Minnesota. The company says it needed to bring on more staff to meet increasing demand from new and existing customers.
  • / Marketing

    Outsourcing helps Bakers Direct focus on what it does best

    55% of e-retailers are considering outsourcing their e-commerce platforms, a recent survey of e-retailers from Forrester Research Inc. reports. Footwear and accessories retailer Bakers Direct chose to outsource and it’s happy with its decision.

    Posted 03/23/2010Katie EvansPost a comment

    55% of e-retailers are considering outsourcing their e-commerce platforms, a recent survey of e-retailers from Forrester Research Inc. reports. Footwear and accessories retailer Bakers Direct chose to outsource and it’s happy with its decision.
  • Scott Heimes becomes CEO of content management company Virtucom

    Scott Heimes has been promoted to chief executive officer of Virtucom Content Solutions Inc., a content outsourcing company that provides content design, production and management services for retailers using web and print channels.

    Posted 07/08/2002Kurt PetersPost a comment

    Scott Heimes has been promoted to chief executive officer of Virtucom Content Solutions Inc., a content outsourcing company that provides content design, production and management services for retailers using web and print channels.
  • / Marketing

    How outsourcing boosted Tower Records’ e-mail response rate

    Tower Records boosted its response to e-mail marketing campaigns by increasing its segmentation capacities through outsourcing, reports Jupiter Research. With outsourcing, Tower was able to speed up customer segmentation and campaign optimization.

    Posted 09/15/2003Kurt PetersPost a comment

    Tower Records boosted its response to e-mail marketing campaigns by increasing its segmentation capacities through outsourcing, reports Jupiter Research. With outsourcing, Tower was able to speed up customer segmentation and campaign optimization.
  • / Technology

    Apparel Gets Its Own Exchange

    E retailers selling apparel on the Web can now go there to source their stores, too -- at the first online trading network specifically designed for global retail and apparel sourcing. FreeBorders, the developer of an online trading network and collaborative tools specifically for global outsourcing, will combine its proprietary web applications and international partner network with IBM technology to bring cost savings and streamlined processes...

    Posted 01/19/2001Don DavisPost a comment

    E retailers selling apparel on the Web can now go there to source their stores, too -- at the first online trading network specifically designed for global retail and apparel sourcing. FreeBorders, the developer of an online trading network and collaborative tools specifically for global…
  • / Technology

    At contact centers, the holiday crush is already starting

    Contact center services provider Alpine Access says seasonal marketing drives more call center activity as early as September. Retailer and outsource contact centers should have new systems locked in, but there’s still time to buy more bandwidth.

    Posted 09/29/2005Mary WagnerPost a comment

    Contact center services provider Alpine Access says seasonal marketing drives more call center activity as early as September. Retailer and outsource contact centers should have new systems locked in, but there’s still time to buy more bandwidth.

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