/ Technology

Retailers use live chat to solve consumer problems and close sales

Retailers offering live chat are becoming more sophisticated about using web site pop-up windows to invite consumers to use the communication service, says Ross Haskell, director of marketing for Bold Software, which sells live chat technology.

Posted 05/11/2010Internet RetailerPost a comment

/ Technology

Half of consumers say they would be open to a chat invite, but few accept

6% of consumers perusing a web site will have a live chat discussion with a customer service rep if invited, Bold Software LLC, a vendor of live chat technology, finds in a new research report.

Posted 05/06/2010Katie DeatschPost a comment

Related Searches:Proactive Chat

/ Technology

Big online spenders like to chat it up, survey suggests

53% of web shoppers who have engaged in a chat on a site have spent more than $500 online, versus 43% of all those surveyed and 34% of those who’ve never chatted, says the survey sponsored by Bold Software.

Posted 03/18/2010Katie DeatschPost a comment

/ Technology

Forrester analyst shows how web retailers win in tough times

Despite the down economy of the past year, many online retailers grew web sales at double-digit rates through the second quarter of this year, Forrester Research retail analyst Sucharita Mulpuru says.

Posted 09/23/2009Paul DemeryPost a comment

/ Marketing

When introducing live chat, retailers may want to introduce users to Mary

E-retailers considering adding live chat to their web sites should try to make the experience as warm and friendly as possible. One way to do that is to use names and realistic-looking photos of individuals, says Matt Tharp of Bravestorm LLC.

Posted 05/28/2009Katie DeatschPost a comment

/ Technology

Bravestorm unveils click-to-call for small retailers

The vendor designed BoldCall Express to go beyond the big business market for click-to-call technology. And it has introduced the latest version of its live chat software, which includes new customizations.

Posted 04/21/2009Katie DeatschPost a comment