/ Technology

Virgin Mobile calls up new fraud-fighting tools to cut chargebacks

Virgin Mobile slashed its number of fraudulent chargebacks with a suite of fraud-fighting products from Kount Inc.

Posted 01/07/2010Paul DemeryPost a comment

/ Marketing

FootSmart.com heads down the path to a better web site design

Having grown annual web sales by about 10% in 2009, Benchmark Brands will spend this year making its web site more user-friendly for its chief customers: shoe shoppers over age 50. That includes a complete site redesign.

Posted 01/06/2010Mark BrohanPost a comment

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/ Technology

Indigo Books & Music has spun off and rebranded its e-book service

Indigo Books & Music’s Shortcovers e-book business has been spun off and rebranded as Kobo. As one of the new company’s investors, Borders steps into both e-books and mobile commerce.

Posted 12/16/2009Mark BrohanPost a comment

/ Marketing

Keynote Systems ups the ante on mobile web performance monitoring

Keynote Systems has introduced a new version of its mobile performance monitoring system that enables retailers to test sites by emulating the software and hardware of more than 1,600 mobile devices.

Posted 11/10/2009Zak StamborPost a comment

/ Technology

Gomez introduces major upgrade to web experience management platform

The upgrade simultaneously releases integrated enhancements to the company’s web load testing, web performance management and web cross-browser testing solutions, all for optimizing web and mobile sites and web and mobile applications.

Posted 07/23/2009Paul DemeryPost a comment

/ Marketing

Gomez expands performance testing to IE 8 and Safari 4 browsers

The new Internet Explorer 8 and Safari 4 web browsers add to about 500 browser and operating system combinations covered by Gomez on-demand web performance testing tools.

Posted 04/16/2009Paul DemeryPost a comment

/ Technology

Taking a live chat request anytime, anywhere

Live chat vendor WebsiteAlive has introduced Mobile Chat, a system that enables retailer staff members away from the office to chat with customers via their smartphones.

Posted 01/30/2009Katie DeatschPost a comment

/ Marketing

Retailers are beginning to design web sites for disabled consumers

Retailers including Canadian Tire and Home Hardware Stores are making their e-commerce sites more accessible with innovative technology that provides web page navigation without a conventional keyboard or computer mouse.

Posted 01/20/2009Paul DemeryPost a comment

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