/ Technology

Buyers may be in the driver’s seat with CRM purchases, says new report

Datamonitor says the service automation software market will double to $4.4 billion by the end of 2006. But vendors must rethink business models and discover ways to add value to product portfolios, Datamonitor says.

Posted 02/05/2002Kurt PetersPost a comment

/ Technology

Privacy will gain primacy in CRM in 2002, Gartner says

40% of the organizations that have customer relationship management systems will re-think them this year, with an emphasis on balancing privacy with personalization, says a new Gartner report.

Posted 01/24/2002Kurt PetersPost a comment

/ Technology

IDC forecasts $148 billion in CRM revenue by 2005

The demand for customer relationship management products and services will grow 25% per year for the next four years, double the growth rate for other information technology markets, IDC says.

Posted 06/12/2001Kurt PetersPost a comment

/ Technology

Integrated e-CRM on verge of boom, says a new study

‘E-CRM programs are rapidly gaining popularity, particularly for ‘brick-and-click’ companies selling through stores, catalogs and e-commerce channels,’ concludes Gantry Group study.

Posted 06/11/2001Kurt PetersPost a comment

/ Marketing

IDC survey says European business will be tough sell on CRM

IDC reports that while half of European companies see the value of CRM applications, a third are skeptical. The answer: more education of the benefits apart from customer service.

Posted 06/01/2001Kurt PetersPost a comment

/ Technology

"Lip Service" CRM Not Good Enough, Gartner

Even the most popular e-retailers have only average execution when it comes to customer service on the Web, says a new study released by Gartner Group Inc., Stamford, Conn. According to the eTail eService Functionality Study of the top 50 consumer e-retail sites, no sites were rated excellent or even good; 23% were average, 73% were fair and 4% were poor. "The message to consumers is clear. For customer service on retail Web sites, pick up the...

Posted 01/19/2001Don DavisPost a comment

Making CRM Work

In spite of a record of CRM failures, the promise of web-based customer relationship management still calls to retailers.

Posted 05/28/2003Internet RetailerPost a comment

/ Press Release

Select Comfort Picks Siebel Business Analytics to Deliver Critical Business Insight across the Enterprise

Leading Bed Retailer Selects Siebel BI Solution to Improve Sales Effectiveness and Performance SAN MATEO, Calif.--Jan. 9, 2006--Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Select Comfort, the nation`s leading bed retailer and creator of the Sleep Number(R) bed, has selected Siebel Business Analytics to gain valuable insight into the company`s sales interactions. Through its use of...

Posted 01/10/2006