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Oracle CRM

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1 - 10 of 24 Results

  • / Technology

    Oracle continues to build retail platform with plan to buy ProfitLogic

    Following its acquisition of Retek, a provider of retail enterprise software, Oracle has signed an agreement to buy ProfitLogic, a provider of web-based software that helps merchants analyze customer demand to set pricing and merchandising strategies.

    Posted 07/06/2005Kurt PetersPost a comment

    Following its acquisition of Retek, a provider of retail enterprise software, Oracle has signed an agreement to buy ProfitLogic, a provider of web-based software that helps merchants analyze customer demand to set pricing and merchandising strategies.

    Related Content:Oracle | Nordstrom Supply Chain Management

  • / Technology

    Web services support multi-channel CRM

    REI Inc. is building a web services-based CRM system for its three selling channels. “If we want to have a successful user experience across all channels, we need integrated systems,” says Ernest Hughes, director of technical services.

    Posted 02/27/2003Kurt PetersPost a comment

    REI Inc. is building a web services-based CRM system for its three selling channels. “If we want to have a successful user experience across all channels, we need integrated systems,” says Ernest Hughes, director of technical services.
  • / Technology

    Integrated e-CRM on verge of boom, says a new study

    ‘E-CRM programs are rapidly gaining popularity, particularly for ‘brick-and-click’ companies selling through stores, catalogs and e-commerce channels,’ concludes Gantry Group study.

    Posted 06/11/2001Kurt PetersPost a comment

    ‘E-CRM programs are rapidly gaining popularity, particularly for ‘brick-and-click’ companies selling through stores, catalogs and e-commerce channels,’ concludes Gantry Group study.
  • / Technology

    "Lip Service" CRM Not Good Enough, Gartner

    Even the most popular e-retailers have only average execution when it comes to customer service on the Web, says a new study released by Gartner Group Inc., Stamford, Conn. According to the eTail eService Functionality Study of the top 50 consumer e-retail sites, no sites were rated excellent or even good; 23% were average, 73% were fair and 4% were poor. "The message to consumers is clear. For customer service on retail Web sites, pick up the...

    Posted 01/19/2001Don DavisPost a comment

    Even the most popular e-retailers have only average execution when it comes to customer service on the Web, says a new study released by Gartner Group Inc., Stamford, Conn. According to the eTail eService Functionality Study of the top 50 consumer e-retail sites, no sites were rated excellent or…
  • / Marketing

    IDC survey says European business will be tough sell on CRM

    IDC reports that while half of European companies see the value of CRM applications, a third are skeptical. The answer: more education of the benefits apart from customer service.

    Posted 06/01/2001Kurt PetersPost a comment

    IDC reports that while half of European companies see the value of CRM applications, a third are skeptical. The answer: more education of the benefits apart from customer service.
  • / Technology

    IDC forecasts $148 billion in CRM revenue by 2005

    The demand for customer relationship management products and services will grow 25% per year for the next four years, double the growth rate for other information technology markets, IDC says.

    Posted 06/12/2001Kurt PetersPost a comment

    The demand for customer relationship management products and services will grow 25% per year for the next four years, double the growth rate for other information technology markets, IDC says.
  • / Technology

    Buyers may be in the driver’s seat with CRM purchases, says new report

    Datamonitor says the service automation software market will double to $4.4 billion by the end of 2006. But vendors must rethink business models and discover ways to add value to product portfolios, Datamonitor says.

    Posted 02/05/2002Kurt PetersPost a comment

    Datamonitor says the service automation software market will double to $4.4 billion by the end of 2006. But vendors must rethink business models and discover ways to add value to product portfolios, Datamonitor says.
  • / Technology

    Privacy will gain primacy in CRM in 2002, Gartner says

    40% of the organizations that have customer relationship management systems will re-think them this year, with an emphasis on balancing privacy with personalization, says a new Gartner report.

    Posted 01/24/2002Kurt PetersPost a comment

    40% of the organizations that have customer relationship management systems will re-think them this year, with an emphasis on balancing privacy with personalization, says a new Gartner report.
  • Making CRM Work

    In spite of a record of CRM failures, the promise of web-based customer relationship management still calls to retailers.

    Posted 05/28/2003Internet RetailerPost a comment

    In spite of a record of CRM failures, the promise of web-based customer relationship management still calls to retailers.
  • / Press Release

    AMR Research Unveils Head-to-Head Comparison of Top Suite CRM Vendors

    With Over $1.5 Billion Per Quarter Spent on CRM-Related Applications, Timely AMR Study Provides Guidance for Better and Faster Buying Decisions BOSTON, Oct. 3 -- As Customer Relationship Management (CRM) vendors promote similar messages, products, and dramatic ROI results, it becomes difficult for end users to determine which vendor is the most appropriate fit for their needs. The AMR Research Report, "Picking the Right CRM Vendor: It`s More than...

    Posted 10/03/2001

    With Over $1.5 Billion Per Quarter Spent on CRM-Related Applications, Timely AMR Study Provides Guidance for Better and Faster Buying Decisions BOSTON, Oct. 3 -- As Customer Relationship Management (CRM) vendors promote similar messages, products, and dramatic ROI results, it becomes difficult for…

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