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Goldspeed.com’s order management approach yields big gains

Neil Kugelman, jewelry retailer Goldspeed.com’s CEO, will speak at the Internet Retailer Conference about best practices that web retailers of all sizes can use to make their order management systems and procedures more personalized for each transaction.

Posted 04/14/2010Mark BrohanPost a comment

Neil Kugelman, jewelry retailer Goldspeed.com’s CEO, will speak at the Internet Retailer Conference about best practices that web retailers of all sizes can use to make their order management systems and procedures more personalized for each transaction.

A redesigned shopping cart has conversions rolling in at DealYard.com

The new cart shows consumers shipping charges, which are zero on most orders, and allows entry of promotional codes, reducing cart abandonment from 75% to 45% at the home products e-retailer.

Posted 02/03/2010Paul DemeryPost a comment

The new cart shows consumers shipping charges, which are zero on most orders, and allows entry of promotional codes, reducing cart abandonment from 75% to 45% at the home products e-retailer.

Related Searches:Aspdotnetstorefront | Guest Checkout

/ Technology

Web retailers will ship more from regional fulfillment centers, study says

As online retailers continue to offer shipping deals as competitive value propositions, they will resort more to regional fulfillment centers to cut shipping costs while speeding delivery to their customers, FFP Global says in a new study.

Posted 10/22/2009Paul DemeryPost a comment

As online retailers continue to offer shipping deals as competitive value propositions, they will resort more to regional fulfillment centers to cut shipping costs while speeding delivery to their customers, FFP Global says in a new study.

Related Searches:Dropship

/ E-Retailers

Fulfillment tools help customers help themselves at igourmet.com

Online food retailer igourmet.com keeps call center costs down by reaching out to customers via e-mail when orders are completed and shipped, even notifying them that their shipment is sitting by the front door, says CEO Spencer Chesman.

Posted 07/01/2009Mark BrohanPost a comment

Online food retailer igourmet.com keeps call center costs down by reaching out to customers via e-mail when orders are completed and shipped, even notifying them that their shipment is sitting by the front door, says CEO Spencer Chesman.

/ Technology

Marrying inventory and shipping data produces results at CenturyNovelty.com

The online retailer of party goods lets customers know how many of each item is in stock and when they would get delivery using various shipping methods. Results include fewer customer service calls and more shoppers using less expensive shipping.

Posted 04/02/2009Paul DemeryPost a comment

The online retailer of party goods lets customers know how many of each item is in stock and when they would get delivery using various shipping methods. Results include fewer customer service calls and more shoppers using less expensive shipping.

/ Technology

CommerceHub reports strong drop-shipping business in 2008

Drop-ship orders through Commerce Technologies Inc.’s CommerceHub platform, which provides retailers with outsourced fulfillment and integration with suppliers, increased 19% in 2008 over 2007, the company reports.

Posted 02/24/2009Katie DeatschPost a comment

Drop-ship orders through Commerce Technologies Inc.’s CommerceHub platform, which provides retailers with outsourced fulfillment and integration with suppliers, increased 19% in 2008 over 2007, the company reports.

Related Searches:Commercehub | Costco Dropship | Costco Supply Chain

/ Technology

Reducing extra footsteps can lead the way to savings for merchants

Small businesses can improve their operations at low cost by streamlining picking and packing processes to reduce extra footsteps, according to speakers at IRCE 2008.

Posted 06/13/2008Katie DeatschPost a comment

Small businesses can improve their operations at low cost by streamlining picking and packing processes to reduce extra footsteps, according to speakers at IRCE 2008.

Related Searches:Erp

/ Technology

Borders.com builds new vendor team for life after Amazon

While handling the design and development of the new Borders.com largely in-house, Borders Group also relied on a team of more than 10 vendors to build the kind of interactive, customer-serving site it wanted after recently leaving the Amazon platform.

Posted 06/03/2008Katie DeatschPost a comment

While handling the design and development of the new Borders.com largely in-house, Borders Group also relied on a team of more than 10 vendors to build the kind of interactive, customer-serving site it wanted after recently leaving the Amazon platform.

/ E-Retailers

The channel is definitely shifting among catalogers, says a new DMA report

44% of catalogers’ orders are consummated on web sites, up from 39% a year ago, says a report from the Direct Marketing Association. In addition, 33% believe their online sales are orders they would not have received without a web site.

Posted 09/12/2007Don DavisPost a comment

44% of catalogers’ orders are consummated on web sites, up from 39% a year ago, says a report from the Direct Marketing Association. In addition, 33% believe their online sales are orders they would not have received without a web site.

/ Technology

Peer review can help when shopping for order management systems

Talk to merchants like you when evaluating systems that automate order entry and fulfillment. Online retailers also should make sure any system they buy talks to the systems they will be using.

Posted 08/16/2007Paul DemeryPost a comment

Talk to merchants like you when evaluating systems that automate order entry and fulfillment. Online retailers also should make sure any system they buy talks to the systems they will be using.

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