/ Technology

Retailers add social and mobile customer service channels

Customer-generated ratings and reviews is the fastest-growing feature offered by online retailers to help shoppers shop, Forrester Research says in a new study.

Posted 03/30/2010Zak StamborPost a comment

/ Marketing

Outsourcing helps Bakers Direct focus on what it does best

55% of e-retailers are considering outsourcing their e-commerce platforms, a recent survey of e-retailers from Forrester Research Inc. reports. Footwear and accessories retailer Bakers Direct chose to outsource and it’s happy with its decision.

Posted 03/23/2010Katie DeatschPost a comment

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/ Marketing

Facing loss of shared site, Advance Auto builds its own web platform

Faced with the need to quickly set up an e-commerce site, the merchant decided to do the work in-house, reducing costs and better enabling its mix of customers to have an efficient shopping experience.

Posted 02/17/2010Mark BrohanPost a comment

/ Technology

Sigma Micro and Stark Bro’s Fulfillment combine under the Fifth Gear name

Sigma Holdings Inc. is consolidating the operations of its two businesses—Sigma Micro LLC, a retail software vendor, and Stark Bro’s Fulfillment, a provider of outsourced fulfillment services—under the new Fifth Gear brand.

Posted 01/25/2010Zak StamborPost a comment

/ Technology

Digital River will outsource customer service and cut 120 positions

The e-commerce platform vendor looks outside to support its growing global business. It will cut more than 100 jobs while adding jobs in sales and development.

Posted 07/20/2009Katie DeatschPost a comment

/ Technology

Alpine Access climbs to new heights with 100 new hires planned

Alpine Access, an outsourced provider of customer service centers that employs home-based workers, is hiring 100 agents in Minnesota. The company says it needed to bring on more staff to meet increasing demand from new and existing customers.

Posted 06/01/2009Katie DeatschPost a comment

/ Technology

When outsourcing fulfillment, it pays to demand performance, expert says

Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

Posted 05/21/2009Katie DeatschPost a comment