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/ Technology
Threadless leans on Facebook for more customer service tasks
The online T-shirt retailer aims to answer queries more quickly via a Parature application.
Posted 11/18/2010Thad RueterPost a comment
Related Searches:Threadless
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/ Technology
Why Rosetta Stone is offering customer service on Facebook
The retailer says it wants to offer help wherever it’s most convenient for customers.
Posted 09/22/2010Zak StamborPost a comment
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/ Technology
Software developer Causata Inc. secures $4.5 million in funding from Accel
Causata Inc., a vendor of analytic software, has secured a $4.5 million investment from Accel Partners. The initial funding round will support the continued development of the multichannel customer interaction platform the company is now building.
Posted 10/09/2009Katie DeatschPost a comment
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/ Technology
Coremetrics lands new funding
Burlingame, CA-based Coremetrics Inc., a provider of web site marketing analytics services, has secured $9 million in funding from Accel Partners and Highland Capital Partners.
Posted 11/08/2002Kurt PetersPost a comment
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/ Press Release
Staples Uses eGain LIVE™ Software To Provide Greater Customer Service Convenience
Leading Online Office Supplies And Business Services Web Site Leverages Online Customer Service Tool SUNNYVALE, CALIF., (July 10, 2001) - eGain Communications Corporation (Nasdaq: EGAN) announced today that Staples, Inc. (Nasdaq: SPLS) has deployed eGain Live™ real-time interaction software in its customer contact center. Using eGain Live for online text chat and web collaboration, Staples offers instantaneous online customer service assistance...
Posted 07/10/2001
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