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How SamsFurniture.com squeezes more from live chat
The retailer anticipates the questions shoppers might have.
Posted 01/22/2013Zak StamborPost a comment
Related Searches:Online Furniture Sales | Live Chat | Furniture
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/ Technology
Virgin soars on customer service via live chat
The British airline says proactive chat is better than e-mail.
Posted 09/06/2012Thad RueterPost a comment
Related Searches:Proactive Chat | Chat | Case Study
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/ Technology
Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale
The promotional products e-retailer’s account managers respond to chats.
Posted 09/05/2012Zak StamborPost a comment
Related Searches:Boldchat | Proactive Chat
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/ Technology
E-retailers say live chat is critical and builds conversions
A survey suggests that holiday shoppers who chat convert at least 20% of the time.
Posted 02/18/2011Allison EnrightPost a comment
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