Manufacturers are turning to the web to help their customers figure out complex products

If customers will buy on the web, producers of web-based user manuals are betting they’ll also go to the web for advice on product set-up, repair and troubleshooting.

Posted 05/31/2001Internet RetailerPost a comment

/ Press Release

OneCARE Goes “Live” with Two New Innovative Online Product Manuals

Contacts: Nancy Giges 914. 683.5108 brookdalea@aol.com Lynn Saltz 203.222.8971 LSaltz@optonline.net FOR IMMEDIATE RELEASE Poised to become significant player in the hot CRM arena A maker of electric cars and a manufacturer of electric wheelchairs have just gone “live” with customized versions of the SMARTManual, online interactive owners’ manuals that make setting up and troubleshooting products easy. The SMARTManual is a software product of...

Posted 08/31/2001