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/ Technology
Palm Beach Jewelry boosts call-center up-sells 20% with new program
A new customer service system at Palm Beach Jewelry routes more product inquiries to top-selling agents. Up-sells have increased 20% with the new program.
Posted 10/02/2008Katie DeatschPost a comment
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/ Technology
Importance of online research in web purchases varies by item, study says
A new study finds that the influence of online research in web purchases varies by product.
Posted 06/06/2008Katie DeatschPost a comment
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26-year-old Internet veteran launches online marketplace
Service providers and retailers will provide discounts on ePerks.com, which launches today. A national advertising campaign is planned, says founder Ben Behrouzi, who has been an online entrepreneur since age 15.
Posted 07/30/2007Don DavisPost a comment
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/ Technology
How some easy fixes boosted eBags.com’s call center revenue
Training of agents about product features, as well as contests and analyzing the best agents’ performance increased conversion rates and average tickets at eBags’ outsourced call center during the holidays.
Posted 02/22/2002Kurt PetersPost a comment
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