/ Technology

How a web retailer cuts live chat agents’ response times

Young Living Essential Oils uses BoldChat’s adaptive messaging technology.

Posted 08/01/2012Zak StamborPost a comment

Related Searches:Boldchat | Chat

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Apple and L.L. Bean lead response time tests in June

Apple and L.L. Bean posted the best Internet Explorer and Firefox response times, says Gomez.

Posted 07/25/2012Jon LovePost a comment

Related Searches:Llbean

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L.L. Bean and Apple top April response time tests

L.L. Bean and Apple posted the best Firefox and Internet Explorer response times, respectively.

Posted 05/02/2012Jon LovePost a comment

Related Searches:Llbean | Response Time

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Walmart and Dell lead October response time testing

Walmart and Dell posted the best October Internet Explorer and Firefox response times, respectively.

Posted 11/02/2011Jon LovePost a comment

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QVC and Apple post best September response times

QVC and Apple posted the best response times in September Internet Explorer and Firefox testing.

Posted 10/05/2011Jon LovePost a comment

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Overstock and Apple post the best response times in August

Overstock and Apple finished with the top times in Internet Explorer and Firefox testing.

Posted 09/07/2011Jon LovePost a comment

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Dell and Newegg post leading response times in May

Newegg and Dell finished first in Internet Explorer and Firefox testing, respectively.

Posted 06/01/2011Jon LovePost a comment

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Newegg posts the top Internet Explorer response time

Dell and L.L. Bean tied for the best April response times in Firefox testing.

Posted 05/03/2011Jon LovePost a comment

Related Searches:Cdw