/ Technology

New law establishes web-based FBI retail theft database

A bill creating an Organized Retail Theft Task Force at the Federal Bureau of Investigation and creating a private-sector, web-based computer database on retail theft was signed into law last week by President Bush.

Posted 01/10/2006Kurt PetersPost a comment

/ Technology

It’s time to bring online customer service into the store, Aberdeen says

70% of retailers with more than $5 billion in annual revenue are actively expanding their points of online customer service, through such means as in-store kiosks and hand-held devices, Aberdeen Group says in a report released today.

Posted 07/07/2005Paul DemeryPost a comment

/ E-Retailers

How the CIO/controller keeps tight reins on shrink at Chase-Pitkin

Serving in the unusual capacity of financial controller and head of the IT department at home improvement retailer Chase-Pitkin Home & Garden, Chris Dorsey bridges the gap between bean counters and techies to recoup $600,000 lost to shrinkage.

Posted 02/14/2005Kurt PetersPost a comment

/ Technology

Web-based POS an ongoing learning experience, analyst says

Retailers have come to expect web-based POS systems to go beyond the basics of ringing up sales to also interact with inventory management, labor scheduling and loss prevention – presenting a new slate of challenges, says analyst Sunita Gupta.

Posted 08/31/2004Kurt PetersPost a comment

/ Technology

How the web helps Town Shoes crack store crime

Town Shoes loaded six months of transactions into Triversity`s FraudWatch, then sorted refunds by card number and dollar amount. On the first pass, it identified four people giving themselves refunds.

Posted 12/23/2002Kurt PetersPost a comment

/ Technology

Specialty chains` spending on web-based POS going up

Specialty retail chains will spend $1.8 billion on web-enabled POS systems by the end of next year, reports Lake West Group.

Posted 08/30/2002Kurt PetersPost a comment

/ Technology

Using the web to nab dishonest employees

Using a web-based loss prevention system has allowed a Sonic Drive-In franchisee with two locations to monitor fraud at restaurants 150 miles apart and catch dishonest employees without having to be near the store.

Posted 11/06/2001Kurt PetersPost a comment

Readin’, ‘Ritin’ & Retailin’

Staff turnover, the rapid introduction of new products and demand for knowledgeable sales associates are driving a move to web-based training in retail.

Posted 04/30/2002Internet RetailerPost a comment