/ Marketing

Surfboards Etc. smoothes returns with a 110% refund policy

To compete with free shipping and free returns, the retailer reimburses shoppers for 110% of the purchase amount on any returned items.

Posted 12/22/2009Zak StamborPost a comment

/ Technology

FedEx launches a package returns service with the U.S. Postal Service

FedEx has launched a returns service for direct-to-consumer retailers that lets customers return packages without leaving home through the U.S. Postal Service.

Posted 09/11/2009Katie DeatschPost a comment

Related Searches:Newgistics

/ E-Retailers

Diapers.com pins 2008 growth on more product diversity

Though the name suggests an online retailer dependent on a single product, Diapers.com is getting pretty good at mixing up the merchandise. By doubling the number of SKUs carried online and adding more categories, 2008 web sales increased by 147%.

Posted 04/01/2009Mark BrohanPost a comment

/ Technology

Customer service and site usability drives online sales, expert says

Good online customer service can give e-retailers an edge in the market, but it must coincide with things like a transparent returns policy and a user-friendly web site, says David Smith of the London-based Interactive Media in Retail Group.

Posted 03/12/2009Paul DemeryPost a comment

/ Marketing

U.K. online retailers putting obstacles in the way of returns, study says

E-commerce consultants Snow Valley placed 99 orders on U.K. web sites, then tried to return each item by mail, to a store, or by courier. In two cases, returns were outright refused and in five cases the process was so cumbersome, researchers gave up.

Posted 03/10/2009Katie DeatschPost a comment

/ Technology

New study confirms the value of free shipping

A recently released study analyzing over 9,000 online holiday shoppers shows what is becoming increasingly apparent to retailers: free shipping during the holiday season has a considerable effect on customer satisfaction.

Posted 01/16/2009Katie DeatschPost a comment

/ Marketing

L.L. Bean, Zappos and Lands’ End deliver just what the customer orders

L.L. Bean, Zappos and Lands’ End earned the highest marks from online shoppers in a recent Consumer Reports survey. The three retailers achieved top scores for accurate descriptions and an easy ordering and returns process.

Posted 11/06/2008Paul DemeryPost a comment

/ Technology

81% of shoppers are more likely to buy online with easy returns, study says

The difficulty and expense of returning items is the second-biggest obstacle to shopping online, and 81% of online consumers say they are more likely to buy from e-retailers with flexible return policies, a study from Forrester Consulting says.

Posted 11/04/2008Katie DeatschPost a comment