/ Technology

Top retailers improve their service skills

Zappos and Frontgate repeat as customer service leaders in an annual study.

Posted 01/23/2013Allison EnrightPost a comment

Related Searches:Saks | Home Depot | Saks Fifth Avenue

/ Marketing

Making e-commerce sites more useful

An IRWD speaker says e-retailers must do more than follow best practices.

Posted 01/02/2013Allison EnrightPost a comment

Related Searches:Irwd

/ E-Retailers

Amazon’s paper textbooks rentals are coming to college this year

The retailer starts to loan textbooks to U.S. students by the semester.

Posted 08/07/2012Amy DustoPost a comment

/ Technology

Take it back, please

63% of online shoppers check a retailer’s returns policy before clicking to buy.

Posted 06/05/2012Paul DemeryPost a comment

Related Searches:Free Shipping Survey | Shopping Cart Abandonment | Ups

/ Marketing

eBay prods its sellers to get into better shape

New incentives encourage eBay merchants to enhance shipping options and other services.

Posted 02/29/2012Paul DemeryPost a comment

Related Searches:Amazon Europe | Auction

/ E-Retailers

Rare deals for a rare day

Feb. 29 represents a once-every-four-year opportunity to offer online shoppers quirky deals.

Posted 02/28/2012Thad RueterPost a comment

Related Searches:Dominos

/ Technology

Online shoppers enjoy quick deliveries from most e-retailers

But those consumers will be waiting longer for refunds on returns, a study finds.

Posted 01/24/2012Allison EnrightPost a comment

Related Searches:Innotrac | Charlotte Russe

/ Technology

The European Union unveils a plan to spur e-commerce

The EU aims to double e-commerce sales in Europe by 2015.

Posted 01/11/2012Internet RetailerPost a comment