/ Technology

As it moves to the web, reverse logistics software comes of age

As retailers step up demand for web-based applications that streamline the often complicated matter of processing returned goods, retailers are improving their reverse logistics procedures, AMR Research reports.

Posted 08/02/2002Kurt PetersPost a comment

Returns Online and Dealtree launch partnership for online auctions

The integrated technology and fulfillment offering of Returns Online and Dealtree becomes the latest end-to-end returns solution for retailers looking to the online secondary market.

Posted 05/15/2002Kurt PetersPost a comment

Web goods returned will reach $6 billion in 2005, Jupiter predicts

New Jupiter research says retailers must look beyond the returns process to end-to-end reverse logistics to stem the tide.

Posted 05/10/2001Kurt PetersPost a comment

ReturnBuy and ReturnCentral team up to provide a complete returns solution for retailers

ReturnBuy, creator of a returned-merchandise marketplace on the Internet, has formed a strategic alliance with ReturnCentral to provide a complete returns solution for retailers and e-retailers. The entire returns process can be managed with ReturnCentral.com and ReturnBuy's combined solutions, from the time a consumer requests a return authorization through the physical processing of a returned item in preparation for a customer credit or...

Posted 01/19/2001Don DavisPost a comment

Completing the Circle

How to turn returns into a friend of customer service, sourcing and merchandising.

Posted 01/04/2006Internet RetailerPost a comment

SPONSORED WHITE PAPER: Wrestling returns to Win

Several months ago ValueVision Media’s ShopNBC realized it needed to overhaul its merchandise returns program. Senior management wanted to improve employee productivity at its customer service center as well. To accomplish these objectives, the company implemented a new returns program which entailed e-mailing returned merchandise authorization numbers (RMAs) to customers. Customers take the RMA number along with the item to be returned to a...

Posted 12/02/2003Internet RetailerPost a comment

Related Searches:Returns Management

Returns Processing

Returns continue to be a fact of life—and so vendors continue to devise innovative ways to deal with them.

Posted 07/30/2003Internet RetailerPost a comment

Dealing with returns

Even returned merchandise comes with a silver lining.

Posted 08/12/2002Internet RetailerPost a comment