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Reverse logistics

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1 - 10 of 29 Results

  • / Technology

    It’s 26 days later, do you know where your returns are?

    There’s a hidden cost to product returns and it’s being dubbed "trunk time" by reverse logistics provider Newgistics. The time an average returns rides in a customer’s car trunk before being shipped back is 26 days.

    Posted 12/31/2003Paul DemeryPost a comment

    There’s a hidden cost to product returns and it’s being dubbed "trunk time" by reverse logistics provider Newgistics. The time an average returns rides in a customer’s car trunk before being shipped back is 26 days.
  • Newgistics appoints former FedEx and PlanetRX.com executive as CEO

    Reverse logistics company Newgistics Inc. has named Bill Razzouk as CEO. Razzouk is former COO and executive vice president of Federal Express, where he spent thirteen years and was involved in building the sales and marketing operations.

    Posted 03/14/2005Paul DemeryPost a comment

    Reverse logistics company Newgistics Inc. has named Bill Razzouk as CEO. Razzouk is former COO and executive vice president of Federal Express, where he spent thirteen years and was involved in building the sales and marketing operations.
  • / Technology

    As it moves to the web, reverse logistics software comes of age

    As retailers step up demand for web-based applications that streamline the often complicated matter of processing returned goods, retailers are improving their reverse logistics procedures, AMR Research reports.

    Posted 08/02/2002Kurt PetersPost a comment

    As retailers step up demand for web-based applications that streamline the often complicated matter of processing returned goods, retailers are improving their reverse logistics procedures, AMR Research reports.
  • Returns Online and Dealtree launch partnership for online auctions

    The integrated technology and fulfillment offering of Returns Online and Dealtree becomes the latest end-to-end returns solution for retailers looking to the online secondary market.

    Posted 05/15/2002Kurt PetersPost a comment

    The integrated technology and fulfillment offering of Returns Online and Dealtree becomes the latest end-to-end returns solution for retailers looking to the online secondary market.
  • Web goods returned will reach $6 billion in 2005, Jupiter predicts

    New Jupiter research says retailers must look beyond the returns process to end-to-end reverse logistics to stem the tide.

    Posted 05/10/2001Kurt PetersPost a comment

    New Jupiter research says retailers must look beyond the returns process to end-to-end reverse logistics to stem the tide.
  • ReturnBuy and ReturnCentral team up to provide a complete returns solution for retailers

    ReturnBuy, creator of a returned-merchandise marketplace on the Internet, has formed a strategic alliance with ReturnCentral to provide a complete returns solution for retailers and e-retailers. The entire returns process can be managed with ReturnCentral.com and ReturnBuy's combined solutions, from the time a consumer requests a return authorization through the physical processing of a returned item in preparation for a customer credit or...

    Posted 01/19/2001Don DavisPost a comment

    ReturnBuy, creator of a returned-merchandise marketplace on the Internet, has formed a strategic alliance with ReturnCentral to provide a complete returns solution for retailers and e-retailers. The entire returns process can be managed with ReturnCentral.com and ReturnBuy's combined solutions,…
  • SPONSORED WHITE PAPER: Wrestling returns to Win

    Several months ago ValueVision Media’s ShopNBC realized it needed to overhaul its merchandise returns program. Senior management wanted to improve employee productivity at its customer service center as well. To accomplish these objectives, the company implemented a new returns program which entailed e-mailing returned merchandise authorization numbers (RMAs) to customers. Customers take the RMA number along with the item to be returned to a...

    Posted 12/02/2003Internet RetailerPost a comment

    Several months ago ValueVision Media’s ShopNBC realized it needed to overhaul its merchandise returns program. Senior management wanted to improve employee productivity at its customer service center as well. To accomplish these objectives, the company implemented a new returns program which…
  • Dealing with returns

    Even returned merchandise comes with a silver lining.

    Posted 08/12/2002Internet RetailerPost a comment

    Even returned merchandise comes with a silver lining.
  • Pile Up

    When entrepreneur Vince Bianco visited the California headquarters of an Internet retailer last year, he knew he’d stumbled onto the next big thing-literally. “I had to walk around boxes piled up in the halls and the conference room,” he recalls. “Any returned merchandise was going back to the corporate office, and there it sat.” The problem wasn’t a higher-than-usual rate of returns. Instead, working with limited systems and lacking a warehouse,...

    Posted 12/26/2000Don DavisPost a comment

    When entrepreneur Vince Bianco visited the California headquarters of an Internet retailer last year, he knew he’d stumbled onto the next big thing-literally. “I had to walk around boxes piled up in the halls and the conference room,” he recalls. “Any returned merchandise was going back to…
  • Returns Processing

    Returns continue to be a fact of life—and so vendors continue to devise innovative ways to deal with them.

    Posted 07/30/2003Internet RetailerPost a comment

    Returns continue to be a fact of life—and so vendors continue to devise innovative ways to deal with them.

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