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/ Technology
Palm Beach Jewelry boosts call-center up-sells 20% with new program
A new customer service system at Palm Beach Jewelry routes more product inquiries to top-selling agents. Up-sells have increased 20% with the new program.
Posted 10/02/2008Katie DeatschPost a comment
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Optimized traffic routing ensures no stop at any hop for Orvis.com
When it comes to errors online, chances are they’re caused not by a single ISP that connects an online shopper to a site, but by a series of providers that pass connections between each other.
Posted 02/27/2006Kurt PetersPost a comment
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/ Press Release
Interactive Intelligence Enhances Network-based Routing System for Contact Centers
INDIANAPOLIS, March 13, 2007 -- Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, has enhanced Interaction Director®, the company’s intelligent, network-based, pre- and post-call routing system for contact centers. Designed to help distributed organizations create a “virtual” contact center by more effectively routing interactions across sites, these latest enhancements add the session...
Posted 03/13/2007
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/ Press Release
Friendster Reduces Network Costs; Optimizes Performance with Internap Route Control Technology
FlowControl Platform Provides Control and Visibility into Complex Networks ATLANTA - December 21, 2005 - Internap Network Services Corporation (AMEX:IIP), a leading provider of performance-based routing solutions over the Internet, today announced that Friendster, a pioneering online social networking community, is using the Internap® Flow Control Platform™ (FCP) to gain minute-by-minute visibility into the performance of its complex network...
Posted 12/29/2005
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/ Press Release
Keynote’s New Network Perspective Service Provides Enterprise Customers with a Powerful ISP SLA Compliance Platform
New Service Provides Automated Analysis and Allows Collaborative Problem Resolution -- Network Perspective Allows Enterprises to Collaborate with ISPs to Resolve Internet Performance Issues Faster Without Diverting Operational Resources; Ensures ISPs Meet Service Level Agreements -- Worldwide Network of Keynote Measurement Computers Provide Detailed Performance Statistics and Diagnostics on Internet Transit Time -- 25 Hours Required, on Average...
Posted 08/09/2004
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