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1 - 10 of 33 Results

  • The Past is Prologue

    Steve Antisdel has big dreams for a tiny web site - just like before

    Posted 03/31/2006Internet RetailerPost a comment

    Steve Antisdel has big dreams for a tiny web site - just like before
  • Studying more than customs

    As consumers move from the mall sales to the web, Anthropologie.com does a fine job of offering great sales on its merchandise. And while other, larger retailers and manufacturers may be unloading out of season or unsold items on retail exchanges, Anthropologie is possibly a step ahead by using its existing web site and interest from its customers to keep its warehouse space free for incoming items. Anthropologie.com, a privately held retailer...

    Posted 12/26/2000Don DavisPost a comment

    As consumers move from the mall sales to the web, Anthropologie.com does a fine job of offering great sales on its merchandise. And while other, larger retailers and manufacturers may be unloading out of season or unsold items on retail exchanges, Anthropologie is possibly a step ahead by using its…
  • The new call center agent

    The web is making consumers smarter. And so call centers need smarter agents if they are to answer customer questions intelligently.

    Posted 03/31/2003Internet RetailerPost a comment

    The web is making consumers smarter. And so call centers need smarter agents if they are to answer customer questions intelligently.

    Related Content:Call Center

  • Web retailers cast a wider net with bigger and better affiliate marketing

    Internet Retailer’s latest merchant survey: Web retailers cast a wider net with bigger and better affiliate marketing.

    Posted 09/28/2005Internet RetailerPost a comment

    Internet Retailer’s latest merchant survey: Web retailers cast a wider net with bigger and better affiliate marketing.
  • Tool King hammers out more sales with more info and Web 2.0

    After its web sales declined in 2007, Tool King ramped up its online operations with more product content and interactive Web 2.0 features like Toologics.com, a microsite that lets visitors share information in forums. The strategy worked as 2008 web sales rose 10%.

    Posted 01/30/2009Internet RetailerPost a comment

    After its web sales declined in 2007, Tool King ramped up its online operations with more product content and interactive Web 2.0 features like Toologics.com, a microsite that lets visitors share information in forums. The strategy worked as 2008 web sales rose 10%.
  • What a Day for a Daydream

    Some online retailers are finding their most successful call center sales reps are people who are passionate about a hobby or a sport. “Sometimes you want them sitting in that chair wishing they were out on the mountain,” says a ski retailer

    Posted 09/30/2002Internet RetailerPost a comment

    Some online retailers are finding their most successful call center sales reps are people who are passionate about a hobby or a sport. “Sometimes you want them sitting in that chair wishing they were out on the mountain,” says a ski retailer
  • Harnessing Hot Trends

    Gift Collector, a small gift shop in Charlottesville, Va., goes online and creates a national customer base.

    Posted 08/30/2004Internet RetailerPost a comment

    Gift Collector, a small gift shop in Charlottesville, Va., goes online and creates a national customer base.
  • May We Suggest

    When it comes to cross-selling on the web, the human touch is often needed. Four e-retailers explain their cross-sell approaches and why they work.

    Posted 12/31/2003Internet RetailerPost a comment

    When it comes to cross-selling on the web, the human touch is often needed. Four e-retailers explain their cross-sell approaches and why they work.
  • Making Contact

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.

    Posted 07/31/2009Internet RetailerPost a comment

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.
  • A new measure of e-retail sales

    A sign of the newness of Internet retailing comes from new figures from the U.S. Department of Commerce. While traditional retail sales declined from 4th Quarter 1999 to 1st Quarter 2000, as is expected, slumping after the frenzy of 4th Quarter holiday buying, e-retail sales grew. But total retail sales grew at a 9% clip in the 2nd Quarter, while e-retail sales grew at a slower pace, 5.3%, a sign that Internet sales are still attracting mostly...

    Posted 12/26/2000Don DavisPost a comment

    A sign of the newness of Internet retailing comes from new figures from the U.S. Department of Commerce. While traditional retail sales declined from 4th Quarter 1999 to 1st Quarter 2000, as is expected, slumping after the frenzy of 4th Quarter holiday buying, e-retail sales grew. But total retail…

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