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1 - 10 of 33 Results

  • Sponsored Supplement: Customer service strategies that build brand value

    Now, more than ever, every customer is precious to a retailer. That’s why forward-thinking online retailers take advantage of new technologies and service providers to respond in a more personal way than ever before to customers inquiries and complaints.As web shoppers become accustomed to receiving that kind of personal attention at popular e-commerce sites, the pressure builds on all e-retailers to upgrade their customer service strategies and,...

    Posted 09/30/2009Internet RetailerPost a comment

    Now, more than ever, every customer is precious to a retailer. That’s why forward-thinking online retailers take advantage of new technologies and service providers to respond in a more personal way than ever before to customers inquiries and complaints.As web shoppers become accustomed to…

  • Making Contact

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.

    Posted 07/31/2009Internet RetailerPost a comment

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.

  • Fragrance retailer puts a fresh social scent on a tough year for growing sales

    After a typically tough January, things have been coming up roses for fragrance retailer Scentiments.com. Thanks to a number of promotional efforts, including through social networks, sales shot up in February and March.

    Posted 04/30/2009Internet RetailerPost a comment

    After a typically tough January, things have been coming up roses for fragrance retailer Scentiments.com. Thanks to a number of promotional efforts, including through social networks, sales shot up in February and March.

  • Information, Please

    The web brings a world of sales opportunities to retail store checkout counters.

    Posted 04/01/2009Internet RetailerPost a comment

    The web brings a world of sales opportunities to retail store checkout counters.

  • Tool King hammers out more sales with more info and Web 2.0

    After its web sales declined in 2007, Tool King ramped up its online operations with more product content and interactive Web 2.0 features like Toologics.com, a microsite that lets visitors share information in forums. The strategy worked as 2008 web sales rose 10%.

    Posted 01/30/2009Internet RetailerPost a comment

    After its web sales declined in 2007, Tool King ramped up its online operations with more product content and interactive Web 2.0 features like Toologics.com, a microsite that lets visitors share information in forums. The strategy worked as 2008 web sales rose 10%.

  • Reaction Action

    Companies need to be more aware of contacts from customers and add to their proactive marketing campaigns a reactive component.

    Posted 01/31/2008Internet RetailerPost a comment

    Companies need to be more aware of contacts from customers and add to their proactive marketing campaigns a reactive component.

  • Following the money trail

    Having survived a recession, the dot-com investment meltdown and iffy consumer confidence brought on by high gasoline prices, web retailers are a confident bunch, say results of the latest Internet Retailer Survey on E-Retailing, this one on profitability.

    Posted 05/31/2006Internet RetailerPost a comment

    Having survived a recession, the dot-com investment meltdown and iffy consumer confidence brought on by high gasoline prices, web retailers are a confident bunch, say results of the latest Internet Retailer Survey on E-Retailing, this one on profitability.

  • A couple of small retailers report huge sales gains

    There’s lots of growth left in the Internet if the experiences of two small but established retailers are a guide. 2005 sales at Communicate.com were up 144% over 2004 while Thralow Inc.’s 2005 web sales were up 52% over the prior year.Web sales in 2005 at Communicate.com, which owns 900 b2c and b2b web sites and domain names, grew to $4.8 million in 2005. Total revenue, which includes advertising sales on its web sites, grew 64% to $5.8 million....

    Posted 04/28/2006Internet RetailerPost a comment

    There’s lots of growth left in the Internet if the experiences of two small but established retailers are a guide. 2005 sales at Communicate.com were up 144% over 2004 while Thralow Inc.’s 2005 web sales were up 52% over the prior year.Web sales in 2005 at Communicate.com, which owns 900 b2c…

  • What’s it worth to you?

    Crandall Associates’ new “2006 National Salary Guide—Direct Marketing and Telesales.”

    Posted 04/28/2006Internet RetailerPost a comment

    Crandall Associates’ new “2006 National Salary Guide—Direct Marketing and Telesales.”

  • The Past is Prologue

    Steve Antisdel has big dreams for a tiny web site - just like before

    Posted 03/31/2006Internet RetailerPost a comment

    Steve Antisdel has big dreams for a tiny web site - just like before

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