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Wix.com's automated customer inquiry system is helping sell higher-priced products and services.

Posted 09/26/2011Paul DemeryPost a comment

Wix.com's automated customer inquiry system is helping sell higher-priced products and services.

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/ Technology

Retailers are getting chatty with customers

While more e-retailers are offering live chat and successfully answering customers’ queries via text, they’re gaining benefits beyond providing good customer service.

Posted 06/24/2008Katie DeatschPost a comment

While more e-retailers are offering live chat and successfully answering customers’ queries via text, they’re gaining benefits beyond providing good customer service.

/ Technology

Analytics drive cost savings and higher web conversions for T-Mobile

At an average $0.24, the cost per customer contact online beats the cost of call center contacts. Analytics-driven site changes boost self-service traffic by 62% and increase conversions.

Posted 02/23/2004Paul DemeryPost a comment

At an average $0.24, the cost per customer contact online beats the cost of call center contacts. Analytics-driven site changes boost self-service traffic by 62% and increase conversions.

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