/ Technology

Fosdick hires a new head of call center operations

Fosdick Fulfillment Corp. has hired Steven Rusate, most recently with Protocol Integrated Direct Marketing, as manager of customer service.

Posted 08/03/2009Katie DeatschPost a comment

/ Technology

HomeDirectUSA express delivery program experiences a 300% spike in use

The new delivery service offers delivery of large consumer goods within seven days to most U.S destinations or clients get their money back. The vendor says the number of retailers using the express service increased 300% in October and November.

Posted 12/30/2008Katie DeatschPost a comment

Related Searches:Cymax

APX Logistics, U.S. Postal Service launch hold-for-pickup delivery service

APX Logistics and the U.S. Postal Service are cooperating in a new direct-to-consumer delivery service that holds APX-delivered packages at a retail customer’s local Post Office for up to 10 days.

Posted 10/11/2005Paul DemeryPost a comment

/ Technology

SimonDelivers rolls out faster customer service

Beginning in October SimonDelivers will give its shoppers more specific delivery updates they can check by calling the company’s customer service center or by logging on to their account information at SimonDelivers.com.

Posted 09/28/2005Mark BrohanPost a comment

/ Technology

PFSWeb cuts average time of customer service calls

By using an integrated operating platform, e-commerce services provider PFSWeb has cut an average of one minute out of its customer service calls for clients.

Posted 06/23/2005Don DavisPost a comment

/ Technology

It’s the human touch – without the human

Online virtual assistants can put a face on guided assistance from eCRM vendor eGain. The technology provider finds some online customers are more patient with web self-service that has a “human-like” interface.

Posted 03/10/2004Kurt PetersPost a comment

/ Technology

Young people more likely to choose online customer service options

Retail customers under 35 are more likely than older people to opt for e-mail, web-based self-service or instant messaging for contacting customer service, a study by Harris Interactive says.

Posted 11/11/2003Kurt PetersPost a comment

Online self-service benefits gaining in employee popularity, survey finds

Workers including those in the retail sector are responding to online self-service in the benefits arena because they can easily and securely select and obtain information about the benefits they want.

Posted 08/19/2003Kurt PetersPost a comment