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1 - 7 of 7 Results
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/ Technology
Give the lady what she wants
A consultant outlines key elements of a thorough and successful Internet retailer customer service plan, including an easy-to-find phone number and list of customer service hours and inventory status notification on product pages or in shopping carts.
Posted 06/06/2007Bill BriggsPost a comment
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/ Marketing
Best Buy redesigns web site to mirror its Sunday newspaper ad supplement
The consumer electronics retailer wants its redesigned BestBuy.com to support a common customer shopping experience throughout its selling channels and marketing materials.
Posted 07/30/2003Kurt PetersPost a comment
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/ Technology
eBay tests product warranty program for consumer electronics
eBay is testing a warranty program for computers and consumer electronics with N.E.W. Customer Service Companies Inc. The goal is to drive up sales as well as produce a new revenue stream for sellers.
Posted 12/11/2002Paul DemeryPost a comment
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/ Press Release
CPS & Firesword Unveil E-Warranty
"Web-based warranty software engineered to partner with leading shopping carts" Boston, Massachusetts ~ CPS (Consumer Priority Service) and Firesword Software unveil e-Warranty, web-based extended warranty software that is compatible with the leading shopping cart systems. The e-Warranty module fills a huge demand by providing on-line retailer’s the ability to resell extended warranty plans. With e-warranty, virtually all retailers can now offer...
Posted 07/15/2008
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/ Press Release
OVERSTOCK.COM LAUNCHES NEW CUSTOMER SERVICE PROGRAM
MIDDLETOWN, NY (December 18, 2002) -- Overstock.com, a leading online “closeout” retailer offering discount merchandise over the Internet, has joined with VAC Service Corp., North America’s largest independent service company, and WarrantyNet, an award winning, web-based, warranty management enabler, to offer extended service plans (ESP’s) on its consumer electronics and computer products. The plans are designed to provide Overstock.com customers...
Posted 12/20/2002
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/ Press Release
SatisFusion Chosen by Hitachi and UECWeb to Deliver Customer Support Through Online Personal Product Portfolios
FOR IMMEDIATE RELEASE Press Contacts: Kenneth Kopp 562.290.1374 kkopp@satisfusion.com Sonya Grigoruk 310.385.1697 LONG BEACH, Calif. – December 17, 2001, SatisFusion, the premier developer of revenue-focused customer retention solutions for eCommerce, announced a strategic partnership with UEC Web, which exclusively represents Hitachi Home Electronics Division of Hitachi America, Ltd. SatisFusion will be creating Personalized Product Portfolios...
Posted 12/17/2001
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/ Press Release
BuyBidWin.com Offers SatisFusion`s After Sales Support Platform On Its Yahoo! Store Front
BuyBidWin and SatisFusion Go Live with Extended Service Plans and Product Support Centralism Covering Consumer Electronic Purchases LONG BEACH, Calif.--May 8, 2001-- BuyBidWin, a leading e-commerce company (www.BuyBidWin.com), and SatisFusion(TM) (www.SatisFusion.com), the leading after sales support and retentions infrastructure platform, have completed the first integration of a Yahoo! store to offer extended product warranties and after sale...
Posted 05/08/2001
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