Firepond reduces staff by 30%

Firepond, which develops web-based selling, customer acquisition and service systems, says it will lay off 30% of its workforce as part of a restructuring.

Posted 06/15/2001Internet RetailerPost a comment

Beyond Self-Service

Creating great web customer interactions that inform your business

Posted 02/28/2006Internet RetailerPost a comment

/ Press Release

Newgistics Strengthens Customer Service with Enhanced Returns Resource Team

AUSTIN, TX-September 25, 2006-Newgistics Inc., the leader in returns management solutions for direct retailers, today introduced enhancements to the Returns Resource Team, a group of highly experienced client service professionals that provides personalized consulting services to support effective returns management. To ensure maximum operational efficiency, the Returns Resource Team works in close partnership with customers to ensure a rapid and...

Posted 09/25/2006

/ Press Release

Overstock.com Selects RightNow Technologies to Deliver a Superior Customer Experience

Bozeman, MT (August 15, 2006) - RightNow(R) Technologies (NASDAQ: RNOW) today announced that it has been selected by Overstock.com(R) to help the online retailer increase the quality and efficiency of customer interactions across all contact centers and communication channels. The company also expects to achieve greater operational efficiencies throughout its multiple global contact centers. RightNow`s on demand solutions empower its clients to...

Posted 08/15/2006

/ Press Release

eGain Announces eService Trade-in Program

The eGain SafeSwitch(TM) Program Provides Best-in-Class Alternative to Obsolete eService Software, Allowing Safe Conversion to eGain and Protecting Prior Investments SUNNYVALE, CA -- 04/03/2003 -- eGain Communications Corp. (NASDAQ: EGAN), a leading provider of customer service management software and services to the Global 2000, today announced a program that will allow customers of tactical eService point products or legacy eService systems to...

Posted 04/07/2003

/ Press Release

Compaq raises customer service effectiveness using E.piphany`s intelligent contact center software

Compaq Will Receive Full Payback On E.piphany Investment In Less Than a Year SAN MATEO, Calif. - Oct. 9, 2001 - E.piphany, Inc. (Nasdaq: EPNY), a leader in next-generation customer relationship management (CRM), today announced that Compaq Computer Corporation (NYSE: CPQ) has increased organizational effectiveness and enhanced customer experiences with the help of E.piphany`s intelligent-based customer service software. "The E.piphany system will...

Posted 10/10/2001