/ Technology

Workers waste 2 hours a day at work, much of it on the web, survey finds

44.7% of American workers surveyed admitted to personal web surfing at work, the most frequently-reported workplace goof-off activity in a survey by AOL and Salary.com.

Posted 07/19/2005Kurt PetersPost a comment

/ E-Retailers

Too many love wishes crashed Hallmark.com on Valentine’s Day

Hallmark.com was prepared for more than twice the Valentine’s Day traffic it’s gotten in past years. But that wasn’t enough this year. Traffic to Hallmark.com crashed the site several times Monday as users tried to send and receive cards.

Posted 02/16/2005Kurt PetersPost a comment

/ Technology

How Schwans.com makes it personal with every site visitor

With collaborative filtering, its own database and proprietary technology, and real-time data mining, Schwan`s gives everyone from the new visitor to the registered customer a personalized experience.

Posted 10/28/2003Kurt PetersPost a comment

/ Technology

Retail sites fall down as volume builds toward Mothers Day, TeaLeaf reports

75% of retail web sites selling flowers, chocolates, cards and gifts--typical Mother’s Day gifts--had errors that prevented a consumer from completing a purchase in the latest survey of a sample of retail web sites from TeaLeaf Technologies.

Posted 05/02/2003Kurt PetersPost a comment

/ Technology

How the web boosts call centers’ coordination in hiring, training, coaching

Because of the amount of information available to consumers on web sites, call centers are facing more challenging questions when customers call. Yet many retailers’ efforts to keep call center agents one step ahead of customers are uncoordinated.

Posted 03/11/2003Kurt PetersPost a comment

Average compensation levels for top EC jobs show decline year to year

In what may reflect general economic conditions, compensation has stayed about the same or dropped since last year, according to data from Mercer.

Posted 10/08/2002Kurt PetersPost a comment

/ E-Retailers

Valentine’s Day was good to AmericanGreetings.com

AmericanGreetings.com’s various greeting card web sites registered 150,000 new users during Valentine’s week, with 70,000 on Valentine’s Day.

Posted 02/22/2002Kurt PetersPost a comment

/ Press Release

Hybris appoints New Regional Director for North America

New York - 7 January 2010: hybris, (www.hybris.com), a leading vendor of multi-channel commerce and communication software, today announced the appointment of John Keating as Regional Director Mid-West and Central. Responsible for facilitating the company`s aggressive expansion plans in the region and for managing pre-sales and consulting services throughout North America, Keating will be working with hybris` strategic partner, Endeca...

Posted 01/11/2010