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/ Technology
Does a voice recognition acquisition point to an Amazon smartphone?
Amazon has bought EVI, a virtual personal assistant very similar to Apple’s Siri.
Posted 04/18/2013Bill SiwickiPost a comment
Related Searches:Personalization | Kindle | Text Message
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/ Technology
Grainger’s mobile site and apps help workers in the field and back office
In February mobile traffic to Grainger hit 10% of total web traffic, the merchant reports.
Posted 03/06/2013Bill SiwickiPost a comment
Related Searches:Grainger | Office Supplies | Fulfillment
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/ Technology
What does Amazon want with a voice recognition company?
To compete with Apple? To enhance its apps? The e-retailer is not talking.
Posted 11/11/2011Bill SiwickiPost a comment
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/ Technology
Call center frustrations may cause consumers to shop elsewhere
A new survey finds 68% of consumers hang up if they have trouble hearing an agent.
Posted 09/22/2010Zak StamborPost a comment
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/ Technology
Site search mirrors human search behavior with increasing accuracy
“Under” and $200” mean something different when the terms are combined than when expressed individually. IPhrase’s natural language processing technology figures it out to deliver more relevant search results.
Posted 05/04/2004Mary WagnerPost a comment
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/ Technology
Walmart.com selects NetByTel for customer order-inquiry status
Customers contacting Walmart.com to check order status will interact with a virtual agent from NetbyTel. The agent understands instructions and talks customers through receiving real-time status on orders using voice responses.
Posted 10/15/2001Kurt PetersPost a comment
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/ Technology
New shoppers need never be off the web
Talk about bridging channels. ShopTalk today said it is launching a voice commerce platform for the telephone and Internet. Using speech recognition, ShopTalkâs platform allows users to shop a web site by phone then switch to the web and pick up where they left off. The platform is integrated with a voice interface from speech recognition leader Nuance. ShopTalk says its enhancements are unique to the industry, including the ability to "toggle"...
Posted 01/19/2001Don DavisPost a comment
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/ Focus on Mobile Commerce
Watch out: Here comes the iPad 3
And with it comes good news for e-retailers that are prepared.
Posted 02/29/2012Bill SiwickiPost a comment
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/ Press Release
EDIFY ANNOUNCES GENERAL AVAILABILITY OF VOICE AND SPEECH ENHANCED MULTI-CHANNEL PLATFORM AT SPEECHTEK 2003
SANTA CLARA, CA. - SEPTEMBER 30, 2003 - Edify® Corporation, an S1 company and a leading provider of voice and speech solutions, announced today that it will be rolling out the voice and speech enhanced version of its proven multi-channel platform, Edify 8.5 at SpeechTEK 2003. Strategically developed to meet the evolving requirements of voice and speech self-service, Edify 8.5 underscores Edify`s focus on providing customers around the globe with...
Posted 10/02/2003
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/ Press Release
NetByTel`s Order Status Voice Commerce Module Uses Speech Recognition to Track Web and Catalog Orders
NetByTel`s Speech Recognition-based Voice Commerce Application Saves Customers Such as the Mark Group From Fielding Numerous Routine Requests BOCA RATON, Fla.--May 2, 2001--NetByTel, the first company to extend voice commerce technology to Web sites, today announced NetByTel Connected(TM) Order Status, a voice commerce application that slashes call center costs by automating routine information requests using speech recognition. NetByTel`s Order...
Posted 05/02/2001
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