/ Technology

Customer service provider Alpine Access picks a new chairman

Alpine Access, a provider of customer service contact centers that employs home-based workers, has named Stephen W. Schovee chairman of the board of directors.

Posted 03/10/2009Katie DeatschPost a comment

/ Marketing

Phone company Embarq offers online video rental in deal with CinemaNow

Embarq, which provides telephone and Internet service in 18 states, has opened an online video store where its high-speed Internet customers can download movies and TV shows. Embarq charges $1.99 to $3.99 per title, the same as Amazon’s Unbox service.

Posted 02/08/2008Don DavisPost a comment

/ E-Retailers

CD Baby goes wireless with Txttunes

CD Baby has a new agreement with Txttunes that gives digital music shoppers the opportunity to purchase MP3 downloads for their web-enabled cell phone or handheld device.

Posted 01/30/2008Bill BriggsPost a comment

/ E-Retailers

Disney exiting wireless network service business

The Walt Disney Internet Group is pulling the plug on its mobile virtual network phone service at year’s end, citing marketplace competition.

Posted 10/03/2007Bill BriggsPost a comment

Former Ecometry CEO John Marrah joins ProfitCenter Software

Marrah was most recently president of Escalate Retail, the product of a merger between Ecometry and GERS Retail Systems. PCS, a relative newcomer among providers of order management systems, has recently recruited two other senior executives.

Posted 08/27/2007Don DavisPost a comment

/ E-Retailers

Former Sprint Nextel exec joins LetsTalk.com as COO

LetsTalk.com Inc., an online retailer of cell phones, other wireless devices and service plans, has named wireless industry veteran and former Sprint Nextel executive Ruth Yankoupe chief operating officer.

Posted 08/13/2007Kurt PetersPost a comment

/ Technology

America’s 100 largest companies still don’t get it online, says new study

The 100 largest companies in America aren’t very good at responding to e-mail inquiries at their web sites. Most of them aren’t very good at managing any customer interactions at their web sites, says the 2005 Online Customer Respect Study.

Posted 07/01/2005Kurt PetersPost a comment

Winners of the Shop.org/RAMA online ad awards

Online ad campaigns by Sprint PCS, Neiman Marcus Group Inc. and Recreational Equipment Inc. won awards from Shop.org and the Retail Advertising & Marketing Association.

Posted 02/13/2003Kurt PetersPost a comment