All Results
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
1 - 8 of 8 Results
-
/ E-Retailers
A venture capital firm that funds startup e-retailers raises $40 million
Forerunner Ventures projects investing in 25 additional companies.
Posted 07/26/2012Don DavisPost a comment
Related Searches:Bonobos Inc | Bonobos | Startup
-
/ Technology
Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries
The e-retailers answer all consumer service tweets within 24 hours, a survey says.
Posted 06/01/2012Allison EnrightPost a comment
Related Searches:Hispanic | Pew | Zappos Customer Service
-
/ Technology
A customer service badge helps boost BabyAge.com’s conversion rate
The retailer tested the site with and without the badge to prove its worth.
Posted 05/17/2012Katie DeatschPost a comment
Related Searches:Jack Kiefer Babyage | Apparel Return Rate
-
/ Technology
Few retailers face up to the customer service aspect of Facebook
25% of retailers ignore questions posed on their own Facebook pages, a report says.
Posted 04/09/2012Zak Stambor2 comments
Related Searches:Jackthreads | Bed Bath And Beyond | Stellaservice
-
/ Technology
Customer service ratings provider StellaService raises $5 million
Online retailers such as Zappos.com and 1-800-Flowers display the Stella seal.
Posted 11/02/2011Thad RueterPost a comment
Related Searches:Stellaservice | Stella
-
/ Technology
The appeal of live service
A fifth of the top 100 online retailers, including Amazon, Nordstrom and Blue Nile, have humans answering the phone when consumers call with questions about products, deliveries and other shopping-related issues, according to a new study from StellaService. Relying on the robot-voiced prompts of automated phone systems can lead to longer hold times and frustrated consumers hanging up.
Posted 08/24/2011Thad Rueter1 comments
Related Searches:Oriental Trading Company | Net-a-porter | Oriental Trading Co Inc
-
/ Press Release
New company to rate customer service quality of thousands of online retailers
Dozens of stores enlist shoppers to help get rated by STELLAService.
Posted 04/25/2011
Related Searches:Customink
-
/ Press Release
STELLAService Guides Holiday Shoppers To Sites With The Best Customer Service
The guide is an online directory intended to help point holiday shoppers to retailers that offer a top-rate online customer experience.
Posted 11/30/2010
Advertisement
Advertisement
