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/ Technology
Few retailers face up to the customer service aspect of Facebook
25% of retailers ignore questions posed on their own Facebook pages, a report says.
Posted 04/09/2012Zak Stambor2 comments
Related Searches:Jackthreads | Bed Bath And Beyond | Stellaservice
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/ Technology
Customer service ratings provider StellaService raises $5 million
Online retailers such as Zappos.com and 1-800-Flowers display the Stella seal.
Posted 11/02/2011Thad RueterPost a comment
Related Searches:Stellaservice | Stella
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/ Technology
The appeal of live service
A fifth of the top 100 online retailers, including Amazon, Nordstrom and Blue Nile, have humans answering the phone when consumers call with questions about products, deliveries and other shopping-related issues, according to a new study from StellaService. Relying on the robot-voiced prompts of automated phone systems can lead to longer hold times and frustrated consumers hanging up.
Posted 08/24/2011Thad Rueter1 comments
Related Searches:Oriental Trading Company | Net-a-porter | Oriental Trading Co Inc
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