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1 - 10 of 11 Results

  • / Technology

    Fulfillment companies fill in customer service blanks

    As more web merchants outsource their picking, packing and shipping program to a third-party fulfillment company, they also expect their fulfillment provider to play a larger role in customer service, says NewRoads.

    Posted 08/26/2004Paul DemeryPost a comment

    As more web merchants outsource their picking, packing and shipping program to a third-party fulfillment company, they also expect their fulfillment provider to play a larger role in customer service, says NewRoads.
  • / Press Release

    Futureview Technologies Announces Newest Software Innovation

    FutureView Technologies is literally changing the face of corporations around the globe! DENVER, CO, December 23, 2008--FutureView Technologies today announced to the media, the release of its newest software innovation. This product labeled "InterActive Operator” is a Video Web Based application. No longer is a company a faceless voice on the other end of the phone. The traditional phrase of, “May I help you?” is now “May ‘eye’ help you?” with...

    Posted 01/05/2009

    FutureView Technologies is literally changing the face of corporations around the globe! DENVER, CO, December 23, 2008--FutureView Technologies today announced to the media, the release of its newest software innovation. This product labeled "InterActive Operator” is a Video Web Based application.…
  • / Press Release

    eSupportNow Announces AnalytiCARE Platform for Customer Analysis

    -- Solutions Designed to Improve ROI on Support Operations and Enhance Retention Marketing Initiatives Boston, MA 5/23/01 eSupportNow, Inc, (www.esupportnow.com), the premiere provider of fully integrated multi-channel e-customer care solutions, today announced the launch of AnalytiCARE, its Customer Analysis platform that provides clients with an intelligent and actionable view into Customer Care data. AnalytiCARE allows for the collection and...

    Posted 05/23/2001

    -- Solutions Designed to Improve ROI on Support Operations and Enhance Retention Marketing Initiatives Boston, MA 5/23/01 eSupportNow, Inc, (www.esupportnow.com), the premiere provider of fully integrated multi-channel e-customer care solutions, today announced the launch of AnalytiCARE, its…
  • / Press Release

    eshare communications Announces First Quarter Results to Exceed Expectations

    ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3 million. eshare anticipates reporting revenues of approximately $19 million for the first quarter of 2001 and a pretax loss considerably less than...

    Posted 04/05/2001

    ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3…
  • / Press Release

    Aspect Communications and eGain announce validation of eGain`s e-mail response system on latest release of Aspect Uniphi...

    SAN JOSE, Calif. and MOUNTAIN VIEW, Calif., June 28, 2005: Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry`s top-rated* software suite for eService, today announced that Aspect has validated eGain™ Mail, an integral part of eGain Service™ version 7, on Aspect® Uniphi Suite version 6.1, the latest release of...

    Posted 07/07/2005

    SAN JOSE, Calif. and MOUNTAIN VIEW, Calif., June 28, 2005: Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry`s top-rated* software suite for eService, today…
  • / Press Release

    eGain Experiences Continued Momentum for Latest Release of Customer Service Software Suite

    Existing and New Customers Use eGain Service 6 for Scalable Customer Service and Integrated Service Fulfillment at Reduced Cost of Ownership SUNNYVALE, Calif. -- November 20, 2003 -- eGain Communications Corp. (Nasdaq: EGAN), a leading provider of customer service and contact center software to the Global 2000, today announced that the company is experiencing strong adoption of eGain Service 6, the industry`s most comprehensive customer service...

    Posted 11/20/2003

    Existing and New Customers Use eGain Service 6 for Scalable Customer Service and Integrated Service Fulfillment at Reduced Cost of Ownership SUNNYVALE, Calif. -- November 20, 2003 -- eGain Communications Corp. (Nasdaq: EGAN), a leading provider of customer service and contact center software to the…
  • / Press Release

    Gomez Unveils Real-User Web Experience Measurement Service, Helping Ensure Superior Online Customer Experiences

    Actual Experience XF is the first online service targeted at understanding the quality of customer experiences that involve complex, Ajax-based, rich Internet applications LEXINGTON, Mass., Nov. 13, 2006 – Gomez Inc., the leader in web application experience management solutions, today announced Gomez® Actual Experience XF™ (Experience First), the first on-demand service capable of providing an authentic measure of the online customer experience...

    Posted 11/16/2006

    Actual Experience XF is the first online service targeted at understanding the quality of customer experiences that involve complex, Ajax-based, rich Internet applications LEXINGTON, Mass., Nov. 13, 2006 – Gomez Inc., the leader in web application experience management solutions, today announced…
  • / Press Release

    Liveperson’s Timpani Helps The Stanley Works Improve Customer Service And Increase Agent Productivity

    Leading Tool, Hardware and Security Provider Uses Multi-Channel Communications Platform to Reduce Incoming Email by 50% NEW YORK, NY - February 8, 2005 - LivePerson, Inc. (NasdaqSC: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, has announced that The Stanley Works (NYSE: SWK), one of the world`s best known brands of tools, hardware, security and home improvement products, has implemented...

    Posted 02/08/2005

    Leading Tool, Hardware and Security Provider Uses Multi-Channel Communications Platform to Reduce Incoming Email by 50% NEW YORK, NY - February 8, 2005 - LivePerson, Inc. (NasdaqSC: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, has announced…
  • / Press Release

    Newgistics and CommercialWare Form Partnership

    Strategic Alliance Joins Top Cross-Channel Retail Software Provider and Returns Management Expert, Enhancing Customer Service and Increasing Revenue AUSTIN--January 13, 2004-- Newgistics, Inc., the leader in returns management solutions for direct retailers, today announced a strategic partnership with CommercialWare(TM), a developer of award-winning software solutions, that offers cross-channel functionality to retailers and direct marketers....

    Posted 01/14/2004

    Strategic Alliance Joins Top Cross-Channel Retail Software Provider and Returns Management Expert, Enhancing Customer Service and Increasing Revenue AUSTIN--January 13, 2004-- Newgistics, Inc., the leader in returns management solutions for direct retailers, today announced a strategic partnership…
  • / Press Release

    Agilent Technologies Powers Online Store with Comergent

    New eBusiness Solution Improves Customer Satisfaction and Reduces Costs REDWOOD CITY, Calif.--May 16, 2006--Comergent Technologies(R), Inc., today announced that the Comergent eBusiness System(TM) is powering an online product and parts store for Agilent Technologies Electronic Measurements Group. The new robust eBusiness solution improves customer communication and reduces costs. Agilent online customers now can configure and choose from among...

    Posted 05/16/2006

    New eBusiness Solution Improves Customer Satisfaction and Reduces Costs REDWOOD CITY, Calif.--May 16, 2006--Comergent Technologies(R), Inc., today announced that the Comergent eBusiness System(TM) is powering an online product and parts store for Agilent Technologies Electronic Measurements Group.…

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